Ridwell

Operations

• Oversee all operational functions supporting Ridwell's doorstep pick-up service, including transportation, warehouse operations, fleet support, field leadership, operational safety, and operational performance across all markets.
• Develop and execute an operations strategy that supports Ridwell's continued growth, increasing complexity, and long-term scalability.
• Ensure operational decisions support sustainable performance across efficiency, quality, and safety objectives.
• Ensure Ridwell's operational network is structured and scaled to efficiently support the continued growth of our mail-in recycling business.
• Leverage data to set priorities, identify opportunities, test hypotheses, and drive continuous improvement.
• Advance the use of technology and AI to improve operational performance, decision-making, and scalability.
• Own key operational performance metrics and deliver predictable, high-quality results.
• Partner closely with Product, Finance, People Operations, Partnerships, and Member Success to align operational capabilities with company objectives.
• Evaluate customer density, transportation costs, processing capacity, and operational efficiency to inform strategic investments.
• Determine how Ridwell's doorstep pickup and mail-in operations can most effectively leverage shared infrastructure and resources.
• Partner with the executive team to evaluate and execute network growth opportunities, while owning facility strategy, warehouse planning, and capacity optimization.
• Lead operational planning and execution for new warehouse, market, and site launches.
• Build systems and processes that allow the business to scale efficiently while maintaining a strong member experience.
• Maintain a strong connection to frontline employees and operational realities.
• Regularly spend time in markets, warehouses, and field operations to understand challenges firsthand.
• Ensure operational decisions support both business performance and employee success.
• Foster a culture where employees at all levels understand how their work contributes to Ridwell's success.
• Foster positive labor relations by partnering effectively with union representatives, operational leaders, and frontline employees to support a safe, engaged, and high-performing workforce.
• Champion a culture of safety across all operations, ensuring employees have the training, resources, accountability, and leadership support needed to work safely while continuously improving safety performance.

Vice President, Operations

Account Executive

• Engage in door-to-door sales within assigned neighborhoods to drive subscriptions to Ridwell's service.
• Communicate effectively with homeowners, providing clear, honest information about Ridwell’s mission, product, and benefits, and addressing any questions or concerns.
• Work independently to consistently meet and exceed weekly and monthly sales targets.
• Maintain accurate and up-to-date records of interactions, appointments, and customer feedback using company-provided tools.
• Provide regular progress updates to supervisors.
• Attend and actively contribute to team meetings and training sessions, staying updated on sales techniques and product developments.
• Uphold Ridwell’s values and professional image in all interactions with potential customers.
• Contribute to the Ridwell team’s collective effort to keep waste out of landfills by empowering prospective customers to waste less with Ridwell!

Vice President, Operations

Field Sales Representative