Vice President, Operations

Ridwell

Operations leader scaling Ridwell's multi-state recycling and reusable items service across the US. Directing operational strategy and team development with a focus on sustainability.

Posted 6/3/2026full-timeSeattle • Washington • 🇺🇸 United StatesLead💰 $180,000 - $220,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee all operational functions supporting Ridwell's doorstep pick-up service, including transportation, warehouse operations, fleet support, field leadership, operational safety, and operational performance across all markets.
Develop and execute an operations strategy that supports Ridwell's continued growth, increasing complexity, and long-term scalability.
Ensure operational decisions support sustainable performance across efficiency, quality, and safety objectives.
Ensure Ridwell's operational network is structured and scaled to efficiently support the continued growth of our mail-in recycling business.
Leverage data to set priorities, identify opportunities, test hypotheses, and drive continuous improvement.
Advance the use of technology and AI to improve operational performance, decision-making, and scalability.
Own key operational performance metrics and deliver predictable, high-quality results.
Partner closely with Product, Finance, People Operations, Partnerships, and Member Success to align operational capabilities with company objectives.
Evaluate customer density, transportation costs, processing capacity, and operational efficiency to inform strategic investments.
Determine how Ridwell's doorstep pickup and mail-in operations can most effectively leverage shared infrastructure and resources.
Partner with the executive team to evaluate and execute network growth opportunities, while owning facility strategy, warehouse planning, and capacity optimization.
Lead operational planning and execution for new warehouse, market, and site launches.
Build systems and processes that allow the business to scale efficiently while maintaining a strong member experience.
Maintain a strong connection to frontline employees and operational realities.
Regularly spend time in markets, warehouses, and field operations to understand challenges firsthand.
Ensure operational decisions support both business performance and employee success.
Foster a culture where employees at all levels understand how their work contributes to Ridwell's success.
Foster positive labor relations by partnering effectively with union representatives, operational leaders, and frontline employees to support a safe, engaged, and high-performing workforce.
Champion a culture of safety across all operations, ensuring employees have the training, resources, accountability, and leadership support needed to work safely while continuously improving safety performance.

Requirements

What you’ll need

Experience as an executive leader within a high-growth or early-stage company.
Founder or startup executive experience strongly preferred.
10+ years of progressive operations leadership experience.
Demonstrated ability to connect with and inspire frontline employees.
Significant experience scaling multi-site operations across multiple geographies.
Ownership of large portions of a company's P&L.
Experience leading operations organizations that include represented, unionized employees, with a demonstrated ability to build productive labor-management relationships while maintaining strong operational performance.
Demonstrated success in building operational systems, teams, and processes that support rapid growth.
Experience in one or more of the following areas: logistics, transportation, fulfillment, warehouse operations, marketplace businesses, subscription services, or complex service operations.
Strong analytical skills and a data-driven approach to decision-making.
Experience leveraging technology and product solutions to improve operational performance.
Experience leading leaders, including regional or market-based management structures.
Exceptional communication, leadership, and organizational development skills.
Passion for sustainability, circular economy solutions, and mission-driven businesses.
Ability to travel nationally to support company operations, growth initiatives, and leadership engagement, generally averaging one trip per month.

Benefits

Comp & perks

Comprehensive healthcare benefits, including medical, vision and dental
Flexible vacation and sick leave policy
Paid holidays
Paid parental leave
Flexible spending account for transportation
Life insurance and disability
Employee Assistance Program (EAP)
Discount on a monthly Ridwell subscription
401(k) plan
Monthly phone stipend

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operations strategyoperational performance metricslogisticstransportationwarehouse operationsdata analysiscapacity optimizationprocess improvementP&L managementscaling multi-site operations

Soft Skills

leadershipcommunicationorganizational developmentemployee engagementinspiring frontline employeeslabor-management relationship buildingculture of safetycollaborationstrategic thinkingproblem-solving