Field Manager – Operations
Ricoh UK
full-time
Posted on:
Location Type: Remote
Location: Missouri • United States
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About the role
- Responsible for the execution, oversight, and continuous improvement of all managed services operations within the assigned territory.
- Ensure operational excellence, contractual compliance, team development, customer satisfaction, and financial performance across area site locations.
- Lead account expansion and renewal initiatives and serve as a key member of the Area Operations leadership team.
- Promote effective use of internal recruiting processes to attract and hire talent.
- Identify training and development needs through competency assessments and Ricoh training offerings.
- Assign work, training, and development activities to enhance team capability and satisfaction.
- Directly manage Managed Services employees within the assigned area.
- Provide on‑site inspection and oversight of FSR performance.
- Establish goals, clarify roles, and hold internal and external teams accountable.
- Recognize employee excellence through the Ricoh Recognizes program.
- Address performance issues and establish improvement plans with managerial courage.
- Support succession planning by developing promotable talent.
- Participate in onboarding and development of Area resources.
- Collaborate with internal leaders, team members, and customers to implement solutions and initiatives.
- Facilitate meetings with key customer contacts regarding contracts, initiatives, and value‑added services.
- Navigate Ricoh’s internal structure and maintain required communication cadence.
- Build and maintain strong relationships with internal and external customers.
- Identify gaps in service delivery and update processes to align with Ricoh and client expectations.
- Ensure timely execution of MS initiatives following quality requirements, tools, and best practices.
- Conduct area account certifications to assess service‑delivery standards and promote continuous improvement.
- Support installation of new or expanded sites, validating operational readiness and customer satisfaction.
- Oversee Ricoh’s onboarding support processes (order management, billing, technical services, professional services).
- Ensure quality and productivity standards for On‑Site Managers, including SOP inspections and documentation accuracy.
- Maintain strong knowledge of Ricoh services and solutions.
- Prepare and manage required customer reporting, presentations, and business reviews.
- Manage customer escalations, root‑cause analysis, and issue resolution.
Requirements
- College degree preferred.
- 5–7 years of multi‑site operations management experience with direct client interaction in facilities management or related outsourcing industry.
- Successful completion of all Site Manager‑level training (for internal candidates).
- Valid driver’s license and required auto‑insurance coverage per Ricoh policy.
Benefits
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementservice deliveryperformance managementtraining and developmentcustomer reportingroot-cause analysisissue resolutioncontractual compliancefinancial performancequality standards
Soft Skills
leadershipteam developmentcustomer satisfactioncommunicationcollaborationaccountabilityproblem-solvingemployee recognitionmanagerial couragerelationship building
Certifications
Site Manager-level trainingvalid driver's licenseauto insurance coverage