Field Implementation Manager
Ricoh UK
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $95,000 - $100,000 per year
About the role
- Supports creation and maintenance of project work plans, schedules, and task lists.
- Coordinates activities of assigned project personnel to ensure progress aligns with implementation timelines.
- Assists in gathering operational details, validating service requirements, and documenting scope.
- Maintains process documentation and prepares materials for handoff to Service Delivery and Operations teams.
- Helps ensure team members understand service requirements, tools, and reporting needs.
- Participates in pre-implementation, active implementation, and post-implementation meetings.
- Tracks implementation milestones and provides routine status updates to senior Field Implementation leaders.
- Identifies basic risks, issues, or gaps and escalates them to Manager II, Senior Director, and Vertical leadership for resolution.
- Supports problem-solving activities by collecting information, coordinating resources, and maintaining action logs.
- Assists with review of tools, templates, and processes; recommends minor adjustments to improve consistency or efficiency.
- Helps validate that service delivery teams are briefed, trained, and prepared for operational go-live.
- Provides general support in resolving early-stage service concerns at newly launched locations.
- Performs other duties as assigned.
Requirements
- Bachelor’s degree preferred; equivalent work experience accepted.
- Five or more years of experience in service operations, project coordination, or a related field.
- Exposure to customer-facing environments or implementation activities preferred.
- Basic understanding of service delivery concepts with willingness to develop deeper expertise.
- Domestic travel required.
Benefits
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project work plansschedulestask listsprocess documentationservice requirementsimplementation timelinesrisk identificationproblem-solvingaction logsservice delivery concepts
Soft Skills
coordinationcommunicationteam collaborationattention to detailadaptabilityorganizational skillscustomer servicetrainingproblem resolutionstakeholder engagement
Certifications
Bachelor's degree