Richmond Pharmacology

Content Creator

• Support the Marketing team in developing and executing media content strategy aligned with brand identity and target audiences
• Develop creative concepts from briefs through completion to support campaign and business objectives
• Create, edit, and distribute multimedia content across social media, websites, blogs, and newsletters
• Create graphics, infographics, layouts, and presentations for campaigns, events, and internal communications
• Produce video content, motion graphics, and animations for digital channels
• Analyse engagement metrics and user feedback to measure content effectiveness and optimise future content strategies
• Create editable branded templates for internal use, including social media assets, presentation slides, and newsletters
• Assist in maintaining and enforcing brand guidelines across marketing and promotional materials
• Maintain and manage the marketing asset library and keep creative resources accessible and up to date
• Stay current with industry trends, technologies, platforms, and AI-assisted creative tools

Creative Content Creator, Designer

Strategy

• Set strategic direction for the identification, attraction, engagement, enrolment, and retention of participants across all studies, and lead the execution of the strategy.
• Accountable for the efficient and profitable operation of the departments under their accountability.
• Accountable for the systems and processes underpinning the recruitment of participants, including a project to replace the current recruitment platform.
• Lead and mentor a multidisciplinary team, fostering a collaborative and productive work environment.
• Create a proactive culture where all individuals are accountable and address issues early.
• Set and monitor individual and team performance goals.
• Develop and align plans with organisational goals and study pipelines, including connecting the processes, systems, accountability, and MI.
• Lead cross-functional meetings and manage resources, including budgets.
• Accountable for the entire participant engagement and recruitment budget, ensuring contracts are appropriately quoted to sponsors and delivered within the budget, including ensuring changes in contractual scope.
• Monitor and report performance metrics (KPIs) and implement adjustments early if projections demonstrate targets will not be met, ensuring contractual targets are met or exceeded.
• Build and analyse the participant flow of each clinical trial, illustrating the progress of participants through each stage of the trial, from recruitment to data analysis.
• Proactively analyse reasons for screening failures to improve engagement and recruitment efforts.
• Ensure teams understand protocols and regulations.
• Lead training and quality improvement initiatives, ensuring individuals are skilled and processes are operating optimally.
• Oversee participant databases and feedback systems.
• Be accountable for participant complaints and escalations.
• Be the most senior contact for internal and external stakeholders.
• Build partnerships with organisations that can support our purpose, such as the NIHR, Healthcare Central London (HCL).
• Engage with Key Opinion Leaders to build the company’s reputation and enlist support for our clinical trials.
• Enhance the company’s and department’s reputation.
• Ensure a culture of quality within the organisation, supported by Continuous Process Improvement, by leading and overseeing waste elimination, process simplification, standardisation for consistency, and automation where possible.
• Develop and maintain process maps for the accountable departments.
• Lead and implement at least two significant quality improvement projects per year.
• Proactively monitor industry regulations and trends, and competitors, to continuously learn and improve operational delivery.
• Oversee Focus Groups and feedback processes.
• Support the preparation, conduct and follow-up required for audits and inspections.
• Ensure CRM and other digital tools within the areas of accountability comply with GDPR and PECR requirements.

Creative Content Creator, Designer

Director of Participant Strategy – Engagement