Director of Participant Strategy – Engagement

Richmond Pharmacology

Director of Participant Strategy & Engagement managing participant lifecycle in clinical studies at Richmond. Ensuring recruitment targets are met while providing high-quality patient-centric care.

Posted 7/27/2026full-timeLondon • 🇬🇧 United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and strategic planning capabilities in clinical trial recruitment, with a focus on regulatory compliance and budget management. Proven ability to mentor multidisciplinary teams and implement quality improvement initiatives to enhance operational efficiency.

Highest-signal resume keywords

Clinical Trial RecruitmentRegulatory ComplianceBudget ManagementLeadership and MentoringQuality Improvement Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Research ExperienceProject ManagementData AnalysisProcess ImprovementPerformance Metrics Monitoring

Soft Skills

Team CollaborationProblem SolvingCommunication SkillsStakeholder EngagementCoaching and Mentoring

Tools & Technologies

CRM SystemsParticipant DatabasesDigital Tools ComplianceRecruitment Platforms

Certifications & Qualifications

BSc in Life Sciences

Industry Keywords

NHSPopulation SciencesHealthcareClinical TrialsContinuous Process Improvement

About the role

Key responsibilities & impact

Set strategic direction for the identification, attraction, engagement, enrolment, and retention of participants across all studies, and lead the execution of the strategy.
Accountable for the efficient and profitable operation of the departments under their accountability.
Accountable for the systems and processes underpinning the recruitment of participants, including a project to replace the current recruitment platform.
Lead and mentor a multidisciplinary team, fostering a collaborative and productive work environment.
Create a proactive culture where all individuals are accountable and address issues early.
Set and monitor individual and team performance goals.
Develop and align plans with organisational goals and study pipelines, including connecting the processes, systems, accountability, and MI.
Lead cross-functional meetings and manage resources, including budgets.
Accountable for the entire participant engagement and recruitment budget, ensuring contracts are appropriately quoted to sponsors and delivered within the budget, including ensuring changes in contractual scope.
Monitor and report performance metrics (KPIs) and implement adjustments early if projections demonstrate targets will not be met, ensuring contractual targets are met or exceeded.
Build and analyse the participant flow of each clinical trial, illustrating the progress of participants through each stage of the trial, from recruitment to data analysis.
Proactively analyse reasons for screening failures to improve engagement and recruitment efforts.
Ensure teams understand protocols and regulations.
Lead training and quality improvement initiatives, ensuring individuals are skilled and processes are operating optimally.
Oversee participant databases and feedback systems.
Be accountable for participant complaints and escalations.
Be the most senior contact for internal and external stakeholders.
Build partnerships with organisations that can support our purpose, such as the NIHR, Healthcare Central London (HCL).
Engage with Key Opinion Leaders to build the company’s reputation and enlist support for our clinical trials.
Enhance the company’s and department’s reputation.
Ensure a culture of quality within the organisation, supported by Continuous Process Improvement, by leading and overseeing waste elimination, process simplification, standardisation for consistency, and automation where possible.
Develop and maintain process maps for the accountable departments.
Lead and implement at least two significant quality improvement projects per year.
Proactively monitor industry regulations and trends, and competitors, to continuously learn and improve operational delivery.
Oversee Focus Groups and feedback processes.
Support the preparation, conduct and follow-up required for audits and inspections.
Ensure CRM and other digital tools within the areas of accountability comply with GDPR and PECR requirements.

Requirements

What you’ll need

BSc or above in Life Sciences or a related subject, or relevant experience in a similar role.
Strong understanding of regulatory requirements in clinical research.
Knowledge of population sciences, healthcare, or the NHS.
Strong leadership and strategic planning, including successfully coaching and mentoring multi-disciplined teams.
Extensive and recent clinical research experience in clinical trial recruitment.
Experience in recruiting from NHS sites.
Experienced in managing budgets.

Benefits

Comp & perks

Private Medical
Private Dental
Pension
25 days Annual leave plus bank holidays
Many more