Implementation Manager
Rhino
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $95,000 - $120,000 per year
About the role
- Partner with Sales on late-stage deals — leading technical discovery, scoping implementation complexity, and building Statements of Work that set accurate expectations before close
- Own end-to-end technical setup for new partner onboardings, including PMS integrations, property configuration, and coordination with internal teams
- Drive operational readiness across the partner’s leasing flow, systems configuration, and move-out and claims processes
- Monitor adoption post-launch, triage issues quickly, and support the AM with performance data through the early-life period
- Run multiple implementations simultaneously, maintain clear project tracking, and escalate risks before they become delays
Requirements
- 3–5 years of experience in B2B implementation, onboarding, or technical project management — ideally at a SaaS, proptech, or fintech company
- Familiarity with property management systems (Yardi, RealPage, Entrata) or similar enterprise integrations is a strong plus
- Strong project management fundamentals: you can run multiple simultaneous workstreams, hold partners to deadlines, and know when to escalate
- Clear, direct communicator — able to translate technical requirements for non-technical stakeholders and manage up, down, and laterally across partner organizations
- Comfortable operating in a fast-moving environment with evolving processes; you’re someone who improves the playbook, not just follows it
- Experience working with external stakeholders at multiple seniority levels (IT administrators, operations directors, VPs)
- Comfort with AI and automation as core infrastructure. You've actually used AI tools in your work or built something yourself.
Benefits
- Competitive cash compensation package including base salary, milestone based bonus, and other financial perks
- Medical, Dental, and Vision coverage (up to 90% employer contribution) - eligible from your start date
- 401(k), HSA, Life & Disability Insurance Coverage ($0 employee contribution for additional insurances)
- Unlimited PTO Policy
- Generous Paid Parental Leave
- Stock option plan to give our employees a direct stake in R + J's success
- Remote-first work culture with opportunities to collaborate as a team in person
- Monthly lifestyle stipend to fit your needs (meals, wellness, co-working)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B implementationonboardingtechnical project managementproject management fundamentalsPMS integrationsproperty configurationperformance data analysisAI toolsautomation
Soft Skills
clear communicationtechnical translationstakeholder managementproject trackingrisk escalationadaptabilityprocess improvement