IT Operation Manager
RG InfoTech (Recursive Global InfoTech Pvt. Ltd.)
full-time
Posted on:
Location Type: Hybrid
Location: Tokyo • 🇯🇵 Japan
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
MacOS
About the role
- Manage full lifecycles (creation, access control, closure) for core tools including Google Workspace, Slack, Microsoft 365, SmartHR, MoneyForward suite, and Zoom
- Conduct monthly IT audits across all platforms to ensure compliance and security.
- Act as the primary consultant for internal access issues, permissions, and tool integration requests.
- Oversee the procurement and setup of MacBooks and iPhones using Apple Business Manager.
- Manage device upgrades, repairs (Apple Store coordination), and secure data wiping for off-boarding members.
- Maintain office network and VPN, monitors, and peripherals.
- Manage corporate SIM card contracts (Docomo/Softbank) and eSIM troubleshooting.
- Lead company-wide IT security initiatives and policy enforcement.
- Lead the project to migrate our device management from Kandji to Simple MDM.
- Design and implement a scalable asset management system to replace our current Notion database.
Requirements
- Professional proficiency in English
- Conversational Japanese
- Proven experience in IT Operations or System Administration
- Expertise in macOS environments and Mobile Device Management (MDM) workflows
- Experience administering SaaS suites (Google Workspace, Slack, SmartHR, etc.)
- Basic knowledge of office networking (Wi-Fi, Routers) and IT security best practices.
- Strong organizational skills to manage hardware inventory and audits.
Benefits
- Health insurance
- Annual health checkups
- Employee’s welfare pension
- Accident and unemployment insurance
- Paid parental leave
- Caregiving leave
- Babysitter voucher program
- Team-building allowances
- Skill development and language learning support
- Relocation assistance
- Visa application support
- Commuting allowance
- Referral bonus
- Employee invention profit share program
- Stock option plan for eligible roles
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT OperationsSystem AdministrationmacOSMobile Device ManagementSaaS administrationoffice networkingIT security best practicesasset managementdevice managementdata wiping
Soft skills
organizational skillsconsultingcommunication