Rezilient Health

Customer Success Manager

• - Drives Rezilient’s member engagement outcomes for our Raleigh-based partnerships, with utilization and activation metrics serving as key indicators of success.
• - Build and maintain a rigorous tracking framework for engagement KPIs, monitoring activation rates, utilization trends, drop-off points, and population health patterns to continuously inform strategy.
• - Translate engagement data into clear, compelling insights for both internal stakeholders and client leadership teams.
• - Develop, test, and refine engagement campaigns by measuring effectiveness, adjusting tactics, and documenting successful approaches for the broader Customer Success team.
• - Partner with Clinical Operations and Product teams to surface utilization insights that help inform service improvements and program design.
• - Serve as Rezilient’s primary onsite representative with our partners, maintaining a visible and trusted presence across client locations through activities such as benefit fairs, lunch-and-learns, employee pop-ups, and targeted outreach.
• - Use engagement data to guide where and how outreach efforts should be focused in order to increase awareness and utilization.
• - Partner with client HR, benefits and marketing teams to develop communication strategies that resonate with their employee populations and organizational culture.
• - Build authentic relationships with frontline employees and clinical staff, helping them understand and adopt Rezilient’s care model.
• - Partner closely with the Sales and Growth teams to support business development efforts in the Raleigh market, including participation in demos, discovery conversations, and prospect discussions.
• - Bring credibility and real-world insights to Sales conversations by sharing outcomes and engagement learnings from existing partnerships.
• - Identify opportunities to deepen existing client relationships and collaborate with Sales to thoughtfully pursue those opportunities.
• - Contribute to Rezilient’s broader presence in the Raleigh region by building relationships within the local employer, health system, and benefits communities.
• - Serve as the primary on-site point of contact for our Raleigh-based employer partnerships, supporting both long-term strategy and day-to-day collaboration.
• - Develop a strong understanding of the client’s population health goals, workforce demographics, and healthcare utilization patterns in order to inform engagement strategies.
• - Lead regular business reviews with client leadership, presenting utilization insights, engagement outcomes, and forward-looking recommendations.
• - Act as the voice of the client internally, ensuring insights from the field inform product, clinical, and operational improvements.
• - While you will operate with significant independence in Raleigh, you remain an integral part of a four-person Customer Success team, partnering with your St. Louis-based colleagues on implementations, onboarding projects, and cross-client initiatives.
• - Share engagement playbooks, data frameworks, and field learnings from the Raleigh market to help strengthen how the team supports clients nationally.
• - Support other client escalations, growth initiatives, and implementation needs as a collaborative team member, even when working across geographies.
• - Contribute to the continued evolution of the team’s data infrastructure, reporting practices, and engagement methodologies as Rezilient scales.

Senior Customer Success Manager

Financial Planning and Analysis

• Help shape how Rezilient prices, scales, and positions its care delivery model in the market.
• Own core planning and forecasting processes, advise on pricing strategy, partnership economics, contract structures, and long-term market positioning within the healthcare delivery landscape.
• This is a high-impact, highly visible role with the opportunity to build foundational processes, influence strategy at the highest levels, and help define how Rezilient grows sustainably.
• Communicate findings and recommendations directly to the Executive Leadership Team, Board, and external stakeholders as needed.
• Lead scenario modeling and investor-facing financial analyses to inform strategic decisions, capital planning, and fundraising discussions.

Senior Customer Success Manager

Head of Commercial Finance