Rezilient Health

IT Support

• Support the architecture, configuration, and continuous improvement of networking and device management infrastructure across all Rezilient CloudClinics and staff environments, in close collaboration with the Sr. IT Manager.
• Contribute to device and application provisioning strategy, including helping design and implement MDM policies and standardized imaging processes under the direction of the Sr. IT Manager.
• Serve as an escalation point for complex technical issues, conducting root cause analysis and partnering with the Sr. IT Manager on long-term remediation for recurring problems.
• Execute end-to-end CloudClinic deployments in new markets across the US, including site readiness assessments, hardware staging, QA testing, and go-live support, in partnership with the Sr. IT Manager and Operations team.
• Design and implement automation solutions that help reduce manual operational overhead and improve the scalability and reliability of the CloudClinic tech stack.
• Manage remote monitoring and observability tools for CloudClinic IT infrastructure across all US regions.
• Implement and uphold IT security best practices, including endpoint security, access control policies, and vulnerability management.
• Assist in evaluating technology vendors and service providers and help manage ongoing relationships and engagements.
• Collaborate with Product, Engineering, Operations, and Clinical teams to ensure IT infrastructure work aligns with evolving business needs, surfacing risks and recommendations to the Sr. IT Manager as needed.
• Collaborate and knowledge-share with other members of the team to encourage departmental cohesiveness.

Senior IT Specialist

Recruitment

• Lead full-cycle clinical recruiting for Provider roles (MDs, DOs, NPs, PAs) and care team positions including Clinic Medics, Care Navigators, and Nurse Navigators, from intake and sourcing through credentialing coordination and offer acceptance.
• Partner closely with Medical Directors, Clinical Operations leaders, and the Talent Acquisition team to define candidate profiles, align on role requirements, and maintain momentum across all active clinical searches.
• Source and engage passive and active clinical candidates through physician-specific job boards, LinkedIn, healthcare networks, specialty associations, professional referrals, and resume databases, building strong pipelines for high-priority and future roles.
• Conduct candidate screens to assess licensure, experience, clinical philosophy, practice preferences, compensation expectations, and alignment with Rezilient’s care delivery model and mission.
• Coordinate interviews and clinical assessments, manage scheduling logistics, prepare candidates for each step, and ensure hiring leaders have structured evaluation support throughout the process.
• Understand and communicate credentialing and privileging requirements.
• Work cross-functionally with People Operations and Clinical Operations to ensure a seamless transition from offer to start for all clinical hires.
• Maintain accurate candidate records, pipeline stages, interview feedback, and recruiting activity in Workable and/or other ATS tools.
• Draft and manage candidate communications that reflect Rezilient’s clinical mission and create a professional, responsive, and positive candidate experience from first touch through onboarding.
• Help maintain recruiting templates, outreach messaging, job posting workflows, clinical scorecards, and process documentation to improve speed and consistency across clinical searches.
• Track clinical hiring activity, identify pipeline bottlenecks, and surface insights to improve recruiting efficiency and quality of hire.

Talent Acquisition Specialist – Clinical Recruiter

Marketing

• Support the creation of marketing assets across digital, print, in-clinic, and sales channels, ensuring materials are polished, accurate, and aligned with Rezilient’s brand standards.
• Produce and update templates, one-pagers, flyers, social graphics, event materials, patient communications, and presentation decks.
• Help maintain consistency across Rezilient’s visual identity, including typography, colors, imagery, iconography, and layout systems.
• Organize and maintain creative files, asset libraries, templates, and brand resources to help the Marketing team execute efficiently.
• Assist with light updates to brand guidelines and design systems as Rezilient expands into new markets and launches new clinics.
• Support website design updates, landing page creation, and digital asset production in partnership with Marketing, Product, and external partners as needed.
• Assist with page layouts, graphics, icons, imagery, and visual QA to ensure web experiences are clear, polished, and on-brand.
• Help translate marketing campaign needs into simple, effective website and landing page designs.
• Support ongoing website improvements that make Rezilient’s care model easier to understand for patients, employers, brokers, and health system partners.
• Prepare creative assets for digital campaigns, email, paid media, organic social, and other growth channels.
• Help create and update sales enablement materials, including pitch decks, one-pagers, case studies, proposal graphics, and employer or broker-facing materials.
• Partner with Marketing and Growth teams to adapt existing materials for different audiences, markets, campaigns, and use cases.
• Support the production of clear, visually compelling materials that communicate Rezilient’s care model, patient experience, and CloudClinic value proposition.
• Assist with formatting, presentation polish, and version control for high-priority commercial materials.
• Design and update patient-facing materials that support awareness, onboarding, education, and ongoing engagement with Rezilient’s services.
• Support clinic launches with localized signage, flyers, onboarding materials, in-clinic collateral, and community outreach assets.
• Help simplify complex care journeys into clear, approachable visual communications.
• Partner with Marketing and Clinical Operations to ensure patient-facing materials feel consistent, helpful, and aligned with the Rezilient experience.
• Manage assigned creative requests, timelines, and revisions with strong attention to detail.
• Help improve marketing team efficiency by maintaining organized files, templates, and repeatable production processes.
• Support campaign execution by preparing creative assets in the right formats and sizes for different channels.
• Collaborate with internal stakeholders to incorporate feedback and deliver accurate, high-quality materials on time.
• Assist with vendor or agency coordination when needed, including file preparation, feedback tracking, and final asset delivery.

Marketing Design Specialist

Product Operations

• At Rezilient, we’re redefining primary care by making access to healthcare more convenient, timely, and seamless. Our innovative CloudClinic model combines virtual provider visits with cutting-edge technology to create a personalized digital healthcare experience that puts patients at the center of their care. By streamlining care delivery and continuously expanding specialty services, we empower our care team to focus on patient well-being while providing the most comprehensive and accessible care possible.
• Our tech-forward approach streamlines the primary care experience so our doctors have the time to treat our members as a whole person, not just a collection of symptoms. If you're a wicked-smart jack-of-all-trades seeking to dive further into the world of healthcare, technology, and startups, look no further!
• As a Product Operations Specialist, you'll be fully immersed in the daily operations of our exciting, fast paced startup environment. Expect to get ﬁrst-hand experience in what it looks like to build out and manage a clinical service line and the product, operations and tech that supports it. You'll ensure deliverables are completed on time, within scope and budget. You'll work with leaders from each department, and gain a deep understanding on how our business works.
• Key Responsibilities**Tooling & Board Management**
• - Own and maintain product management tools (e.g., Jira, Confluence, Notion, Asana or similar) to ensure boards, workflows, and dashboards are accurate and up to date.
• - Serve as a super user and internal go-to resource for product tooling — answering team questions, troubleshooting issues, and onboarding new users.
• - Support cross-functional visibility by maintaining reporting views, sprint boards, and roadmap artifacts that keep stakeholders aligned.**
• **Support Product Analytics**
• - Building and maintaining product KPI dashboards (activation, retention, feature adoption, engagement).
• - Assist conducting funnel analysis to identify drop-off points and surface opportunities.
• - Partnering with data engineering to ensure product events are properly instrumented and tracked.
• - Work with Technical Product Manager to produce regular product performance reports for leadership.
• **General Product Operations**
• - Help maintain a single source of truth across product team resources and knowledge bases.
• - Identify opportunities to improve team processes and operational workflows.
• - Provide general operational support to the Technical Product Manager and product team as needs evolve.
• - Work closely with engineering and external operations teams to ensure seamless product-related processes and communications between verticals.
• **Documentation, Training & Release Support**
• - Create, maintain, and continuously improve training materials, process guides, and how-to documentation for product tools and workflows.
• - Partner with the Technical Product Manager to translate complex processes into clear, accessible documentation for both technical and non-technical audiences.
• - Develop release documentation including release notes, feature summaries, and internal communications to support go-live activities.
• - Support the product team during release cycles — coordinating checklists, tracking readiness, and ensuring documentation is complete before launch.

Product Operations Specialist

Clinical Operations

• - Manage day to day in-clinic operations, ensuring smooth and efficient workflows.
• - Manage scheduling to optimize clinic capacity, efficiency, and ensure exceptional patient experiences.
• - Ensure compliance with all relevant regulations, policies, and procedures.
• - Monitor quality assurance measures to ensure high-quality patient care.
• - Manage clinic inventory and equipment, ensuring adequate stock and efficient inventory control.
• - Recruit, hire, and support onboarding of clinical staff, ensuring confidence and learning competencies
• - Provide opportunities for staff development and training to enhance skills and knowledge.
• - Identify operational gaps, leverage cross functional partners and teams to pursue resolution and SOP creation.
• - Foster a positive and collaborative team environment.
• - Partner with external customers to support the patient experience and customer relationship.
• - Conduct performance evaluations, provide feedback, and opportunities for improvement when appropriate.
• - Operations: Manage day-to-day clinical operations and medic teams
• - Quality Improvement: Identify areas for improvement and implement quality improvement initiatives.
• - Data Analysis: Analyze clinic data to identify trends and patterns to inform decision-making.
• - Technology: Stay up-to-date with the latest technology and systems used in the clinic.
• - Communication: Communicate effectively with all internal and external stakeholders, including patients, providers, staff, customers, and other healthcare professionals.
• - Problem Solving: Address and resolve issues and problems in a timely and effective manner.

Clinical Operations Manager

QA Engineer

• Act as a liaison between the Product team and other departments (Engineering, Support, Operations), ensuring seamless communication on product updates, issues, and feature releases.
• Translate technical concepts and product changes into accessible language and formats for non-technical stakeholders.
• Develop and maintain comprehensive internal and training documentation (e.g., step-by-step guides, onboarding, feature release materials) for internal teams using our proprietary software, EMR, and operational tools.
• Maintain and Improve streamlined systems for bug tracking, feature suggestion intake, and issue resolution working alongside the support team.
• Ensure timely triage and follow-through with the Engineering team.
• Own and update the internal product feature matrix, including a detailed breakdown of features, user permissions, and access by role type.
• Coordinate and execute QA testing for new releases, ensuring functionality, usability, and adherence to security and compliance standards.
• Help work through QA processes for both mobile and web platforms.
• Maintain dashboards and documentation pertaining to engineering and IT compliance, including task tracking, remediation status, and audits.
• Collaborate on improving automation for existing QA tests and feature releases.
• Partner with the existing product team to help improve product velocity by assisting with speedy deployments.
• Guide the support team to help maintain the feature release and feature request pipeline.

Quality Assurance, Product Analyst

Security Engineer

• At Rezilient, we’re redefining primary care by making access to healthcare more convenient, timely, and seamless. Our innovative CloudClinic model combines virtual provider visits with cutting-edge technology to create a personalized digital healthcare experience that puts patients at the center of their care.
• - Develop, implement, and maintain the security & compliance program aligned with company goals and regulatory requirements (HIPAA, HITECH, HITRUST, SOC 2, etc.).
• - Lead certification and attestation efforts, including SOC 2 audits, HITRUST readiness, and other healthcare/security frameworks.
• - Develop and maintain security and compliance policies, standards, and procedures; ensure they are operationalized and enforced across the organization.
• - Oversee governance activities including risk assessments, internal audits, compliance reviews, and reporting of KPIs/metrics to leadership.
• - Own and manage the third-party/vendor risk management program, including security assessments, ongoing monitoring, and partnership with legal/procurement on contract requirements.
• - Oversee incident response from a governance and compliance perspective, ensuring response plans are in place, coordinating cross-functional efforts, and managing regulatory reporting when required.
• - Maintain and manage the enterprise risk register, including tracking remediation efforts and escalating risks appropriately.
• - Coordinate and oversee security awareness and compliance training programs, ensuring effectiveness and adoption across the organization.
• - Provide regular reporting to the CISO and executive team on security posture, compliance status, and risk landscape.
• - Monitor the evolving regulatory and industry landscape (healthcare, privacy, SaaS/cloud) and ensure the organization adapts proactively.
• - Partner closely with Product and Engineering teams to embed security and compliance into the product lifecycle.
• - Lead or support security and compliance reviews of new features, infrastructure, and architecture decisions.
• - Ensure adherence to secure development practices, data protection requirements, and regulatory considerations in platform design (especially for PHI/PII handling).
• - Act as a key stakeholder in design reviews, threat modeling, and release readiness from a compliance standpoint.
• - Work closely with Clinical Operations teams to maintain and evolve the compliance program for care delivery (both virtual and in-clinic).
• - Ensure workflows, protocols, and systems used in care delivery meet HIPAA/HITECH and other regulatory requirements.
• - Support audits, documentation, and training related to clinical compliance and patient data handling.
• - Partner with IT on clinic and corporate security, including device management, endpoint security, access controls, and software governance.
• - Ensure consistent enforcement of security policies across physical clinics and distributed environments.
• - Support implementation and monitoring of controls related to identity/access management, endpoint protection, and SaaS tools.
• - Partner with Growth (Sales) and Client Success teams to support security and compliance needs throughout the customer lifecycle.
• - Respond to security questionnaires, RFPs, and due diligence requests from prospective and existing clients.
• - Act as a subject matter expert in sales cycles, helping articulate the company’s security posture and build trust with buyers.
• - Develop and maintain standardized security materials (e.g., trust center content, policies, certifications, FAQs) to streamline sales and client interactions.

Security and Compliance Manager

Support Engineer

• Act as the primary intake point for support requests across multiple channels (ticketing system, and phone)
• Triage requests from internal staff, external partners, and patients
• Assess, categorize, and prioritize incoming issues (e.g., product bugs, IT issues, account errors, patient inquiries)
• Provide initial troubleshooting and resolution for common issues
• Resolve common support requests such as scheduling errors and incorrect or duplicate patient accounts
• Login/access issues (e.g., password resets, email access)
• Device and connectivity issues (Wi-Fi, hardware, system access)
• Basic patient-facing issues such as account access or navigation support
• Distinguish between user error, configuration issues, and true system bugs
• Serve as a support contact for non-medical inquiries from patients and external users
• Provide guidance on platform usage, access, and general troubleshooting
• Route clinical or care-related questions to the appropriate clinical teams
• Ensure a high-quality, empathetic experience for external users while maintaining appropriate boundaries and information security.
• Log and track all requests in a ticketing system (e.g., Asana or similar)
• Ensure visibility into previously untracked requests (e.g., chat messages, phone calls)
• Convert product issues into actionable tickets for engineering (e.g., Jira)
• Maintain clear, accurate documentation of issues and resolutions
• Identify patterns in support requests (internal and external) and surface recurring issues to Product and Engineering teams
• Provide structured feedback on usability, workflows, and pain points based on frontline experience
• Help improve internal knowledge bases, troubleshooting guides, and support documentation
• Contribute to defining and refining support workflows, triage paths, and issue categories

Technical Support Specialist

Chief Marketing Officer

• At Rezilient, we’re redefining what primary care looks like, making it more accessible, seamless, and patient-centered than ever before.
• Rezilient is seeking a Director of Marketing to execute and scale our marketing efforts across employer, broker, and health system audiences.
• This role is responsible for bringing our marketing strategy to life by overseeing campaign execution, channel performance, and marketing operations.
• Lead and develop a high-performing marketing team responsible for campaign execution, content, and channel management.
• Translate marketing strategy into clear execution plans, timelines, and deliverables.
• Manage priorities across multiple initiatives in a fast-paced environment.
• Oversee execution of multi-channel marketing campaigns across digital, email, social, and events.
• Drive consistency in messaging and execution across all audiences.
• Own performance and optimization of key marketing channels, including website, email, and social media.
• Oversee strategy and execution of Rezilient’s website and landing pages.
• Maintain strong data integrity and reporting accuracy.