Rex Software

Customer Success Manager

• Be the primary contact for a portfolio of real estate clients, building trusted, long-term relationships.
• Lead onboarding and deliver tailored training to ensure smooth implementation and adoption.
• Conduct regular check-ins and quarterly business reviews to drive measurable success.
• Represent the voice of the customer internally and share insights with product, engineering, and sales.
• Manage renewals, identify upsell/cross-sell opportunities, and achieve account growth targets.
• Monitor engagement metrics and proactively reduce churn.
• Stay across product updates, industry developments, and share best practices with clients.
• Collaborate with your team to continuously refine and improve our customer success approach.