Real Estate Software Support Specialist

Rex Software

Real Estate Software Support Specialist at Rex Software. Responsible for customer support and technical issue resolution in property technology.

Posted 6/1/2026full-timeBrisbane • 🇦🇺 AustraliaMid-LevelSenior💰 A$70,000 - A$80,000 per yearWebsite

About the role

Key responsibilities & impact

Respond to customer queries via phone, email, and chat with clarity, professionalism, and empathy
Investigate and resolve technical issues by replicating client scenarios and identifying root causes
Log, manage, and monitor support tickets through to resolution
Escalate complex issues to internal teams when needed
Contribute to internal knowledge sharing and improve help guides and self-service resources
Capture user feedback and insights to help improve the product

Requirements

What you’ll need

Experience in a customer support or technical support role
Curiosity, analytical skills, and problem-solving
Confidence in communicating with customers and simplifying complex ideas
Adaptability and ability to manage competing priorities informally
Experience in real estate, property technology, or SaaS is a bonus

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates Search Remote Jobs Rex Software Website LinkedIn All Job Openings 51 - 200 employees 🏠 Real Estate ☁️ SaaS ⚡ Productivity Real Estate
SaaS
Productivity Rex Software is a comprehensive software platform designed for real estate agencies. It offers a suite of tools for managing sales, rentals, property management, marketing, agency websites, and customer service. Rex provides solutions that enhance productivity and streamline real estate operations through features such as a CRM, AI-driven marketing, automated workflow, and seamless integrations. The platform is tailored to meet the needs of agents, admins, and property managers, helping them to improve efficiency, communication, and customer experience in real estate transactions. Real Estate Software Support Specialist 🔥 2 hours ago 🏢🏡 Brisbane – Hybrid 💵 $70k - $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Similar Remote Jobs Receive Emails For Remote Jobs 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Upload Resume Report problem 📋 Description
Respond to customer queries via phone, email, and chat with clarity, professionalism, and empathy
Investigate and resolve technical issues by replicating client scenarios and identifying root causes
Log, manage, and monitor support tickets through to resolution
Escalate complex issues to internal teams when needed
Contribute to internal knowledge sharing and improve help guides and self-service resources
Capture user feedback and insights to help improve the product 🎯 Requirements
Experience in a customer support or technical support role
Curiosity, analytical skills, and problem-solving
Confidence in communicating with customers and simplifying complex ideas
Adaptability and ability to manage competing priorities informally
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Soft Skills

clarityprofessionalismempathyanalytical skillsproblem-solvingcommunicationadaptabilityprioritization