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Salary
💰 CA$100,000 - CA$115,000 per year
About the role
- Identify and qualify cross-sell opportunities within an existing customer base.
- Analyze product usage, customer goals, and business challenges to uncover expansion potential.
- Partner with the Customer Success team to prioritize accounts with the strongest expansion signals.
- Lead discovery conversations with customers to understand evolving needs and priorities.
- Position additional products, modules, or features that help customers achieve better outcomes.
- Translate customer goals into tailored solution recommendations that align with their current environment.
- Own the cross-sell sales cycle from opportunity identification through close.
- Build clear expansion proposals and guide customers through evaluation, pricing, and approvals.
- Maintain accurate opportunity tracking and forecasting in Salesforce.
- Work closely with Customer Success, Sales, and Product teams to ensure a seamless expansion experience.
- Share insights about customer needs and expansion trends to help inform product and go-to-market strategy.
- Build and maintain a healthy cross-sell pipeline within your assigned book of business.
- Help develop and refine the Account Management playbook for cross-sell motions, documenting repeatable processes, messaging, and best practices.
- Identify opportunities to improve account expansion workflows and collaborate with Sales, Customer Success, and RevOps to build scalable processes and tools.
- Track expansion metrics including pipeline coverage, conversion rates, and revenue targets.
- Continuously refine messaging and approaches based on customer feedback and results.
Requirements
- 3-5+ years of experience in SaaS sales, account management, or customer expansion roles.
- Proven experience selling into existing customers (cross-sell and expansion).
- Strong consultative selling skills and the ability to connect product capabilities to customer outcomes.
- Comfort managing a pipeline and working toward revenue targets.
- Ability to collaborate across teams including Customer Success, Product, and Marketing.
- Strong communication and presentation skills with both business and technical stakeholders.
- A customer-first mindset and the ability to balance growth with long-term relationships.
Benefits
- Flexible work hours
- Employee stock options
- Health benefits
- 3 weeks vacation
- 7 life leave days
- 2 Level Up days for professional development
- 1 volunteer day
- Summer Fridays and office closed during the holiday break in December
- Paid parental leave
- $2000/year wellness/home office allowance
- $5000/year professional development allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS salesaccount managementcustomer expansionconsultative sellingpipeline managementrevenue targetsexpansion proposalsopportunity trackingforecastingmetrics tracking
Soft Skills
communication skillspresentation skillscollaborationcustomer-first mindsetrelationship managementproblem-solvingadaptabilityinsight sharingprocess improvementteamwork