Rewards Network

Strategic Account Manager

Rewards Network

full-time

Posted on:

Location Type: Remote

Location: Missouri • United States

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About the role

  • Collaborate with Account Executives to identify accounts slated for renewal and opportunities for upsell.
  • Consistent and effective management of current clients to reduce attrition.
  • Conduct welcome appointments, engage with clients first hand, ensure a smooth onboarding to RN’s platform.
  • Contact existing clients to qualify them for merchant cash advance products, meeting monthly targets.
  • Build meaningful relationships with Account Executives to help retain, renew, and/or upsell clients.
  • Confirm business information provided and viewed on our websites is accurate and up-to-date, working with our internal Client Content team to resolve issues.
  • Review business intelligence reporting tools and provide insights and implications to clients as well as consult on possible solutions/ideas to grow their business or address challenges.
  • Spend significant time in the field within assigned geography, visiting with at least 12 restaurants/clubs/bars per week for business review meetings.

Requirements

  • High school diploma or general education diploma (GED) and 3-5 years of related Account Management experience; or Associates degree and 2 years of related Account Management experience required. Bachelors Degree is preferred.
  • Previous Account Management, Customer/Client service experience is required.
  • Previous experience delivering client service with a focus on high-touch customer service; strong interpersonal, written and verbal communication skills required.
  • Experience using a CRM system such as Salesforce; AS400 system preferred but not required.
  • Technical proficiency with MS Excel, Word, PowerPoint, and Outlook.
  • Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities.
  • Strong written and verbal communication skills.
  • Strong analytical and problem-solving skills and ability to explain complex reporting in terms that others can understand; serve as an expert to the client on data analytics.
  • Solid teamwork, judgment, presentation, mathematical and decision-making skills.
  • Attention to detail and excellent organization skills along with self-motivation.
  • Self-motivated and able to thrive in a results-driven environment.
  • Ability to work independently and respond with flexibility.
  • Willingness to spend considerable time in the field each week, meeting with existing restaurant/club/bar clients
  • Valid driver’s license and reliable vehicle required.
Benefits
  • Competitive base salary, and eligibility for additional prizes for top performers and annual President’s Club.
  • Sales Academy – We provide in-depth training for our new hires to learn as a group. Real life lessons and a thorough understanding of our products and solutions give you vast confidence as you interact with clients. After all, your success is our success.
  • Virtual work environment including all necessary technology (cell phone & laptop) to excel in a remote capacity.
  • Competitive Paid Time Off and company holidays
  • Generous dining reimbursement when you dine with our restaurant clients.
  • 401(k) plan with a company match
  • Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
  • Partnership with Rx n Go, offering certain prescriptions for free.
  • Two dental plan options and a vision plan
  • Flexible Spending Accounts and a pre-tax commuter benefit program
  • Accident, Critical Illness, and Hospital Indemnity Insurance Plans
  • Short Term and Long-Term disability
  • Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
  • Employee Life Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer ServiceData AnalyticsBusiness Intelligence ReportingProblem-SolvingAnalytical SkillsMathematical SkillsPresentation SkillsAttention to DetailOrganization Skills
Soft Skills
Interpersonal SkillsWritten CommunicationVerbal CommunicationTeamworkJudgmentSelf-MotivationFlexibilityResults-DrivenClient Relationship BuildingAdaptability
Certifications
High School DiplomaGEDAssociate's DegreeBachelor's Degree