Rewards Network

Account Executive

• Prospect and acquire new customers through cold calling, door-to-door sales (25+ daily), and additional outreach to meet and exceed sales quotas.
• Develop and grow a robust pipeline, scheduling in-person meetings with decision-makers and advancing sales through the process.
• Build lasting relationships with new leads and existing customers, ensuring high engagement and awareness of new product offerings.
• Meet and exceed weekly and monthly sales goals, including cold calls, in-person meetings, presentations, and closing deals.
• Collaborate with internal teams, such as account managers and revenue operations, to ensure both individual and company-wide goals are met.
• Maintain comprehensive sales records and follow-up activity in our CRM system (Salesforce).

Sales Account Executive

Customer Success Manager

• Oversee the customer journey for an assigned portfolio of accounts, from onboarding a new customer through ongoing support, with the goal of maximizing customer satisfaction and loyalty.
• Proactively identify and address customer issues, leading to minimized churn. (Examples: missing tickets, accounts receivables, managing exclusions.)
• Respond to customer requests for support, guiding clients through product features and strategies to maximize the benefits they receive from our services.
• Communicate with clients to ensure they are realizing the full value of our services, thereby improving Net Promotor Scores (NPS)
• Identify opportunities within the assigned portfolio to introduce and upsell products (i.e. Cash)
• Work closely with the regional manager and sales teams to execute strategies that enhance the customer satisfaction and business growth.
• Monitor account health metrics and provide insights to leadership on portfolio status and renewal/conversion opportunities.
• Share customer feedback and insights with the internal teams to shape future offerings.

Client Success Manager

Accounts Receivable

• Engage in daily outbound communications (emails, phone calls, and text messages) with our clients in hopes of resolving business interruptions. Contact customers regarding overdue invoices and resolve any payment issues or processing interruptions.
• Work collaboratively and cross-functionally with internal stakeholders to reach positive outcomes
• Attend daily team standups and weekly meetings. Lead discussions at these meetings on a semi-regular basis
• Monitor incoming payments and ensure they are accurately recorded.
• Reconcile accounts receivable records with bank statements and other financial documents as provided by the customer.
• Enter payment and billing information into accounting software or systems.
• Prepare and maintain reports on accounts receivable status, including aging reports.
• Maintain organized records of all transactions, invoices, and payment histories within our systems for auditing and reference purposes.
• Other duties as assigned.

Accounts Receivable Specialist

Product Marketing

• Own and lead the strategic planning and execution of product launches, setting the success metrics and building consensus around the plans as well as ensuring timelines, deliverables, and dependencies are clearly communicated across the organization.
• Conduct market, competitive, and customer research to inform product strategy and GTM plans.
• Champion the voice of the customer across product and marketing decisions. Proactively identify opportunity areas and make recommendations about growth and retention strategies.
• Monitor product metrics and impact of product marketing initiatives to inform future marketing strategies and product expansion and retention features.
• Partner with marketing and creative teams to create tasteful and compelling content for internal product training materials as well as external GTM and ongoing product adoption and engagement campaigns.
• Lead execution of marketing engagement and retention campaigns for consumer and B2B products, including development, launch, and measurement of campaigns across email, push, and SMS.
• Deeply understand assigned products through using them, interviewing users, reviewing user feedback, and collaborating with product and other stakeholders internally.
• Develop clear, differentiated messaging and positioning for your products, demonstrating a strong understanding of both restaurant and consumer personas.
• Partner with Revenue Operations and B2B Marketing to ensure the Sales and Service teams are equipped to tell the product story and accelerate conversion and retention opportunities.

Product Marketing Manager

Inside Sales

• Recruit, hire, and onboard a high-performing inside sales team.
• Develop, implement, and continuously refine effective inside sales processes and outreach strategies.
• Train and coach team members to maximize sales performance and professional growth.
• Set clear sales targets and monitor team performance to ensure consistent achievement of goals.
• Collaborate with cross-functional partners, including outside sales, product, marketing, and analytics, to align sales strategies with company objectives.
• Analyze market trends and customer needs to optimize inside sales efforts and identify new growth opportunities.
• In partnership with Marketing, establish and maintain best practices for lead generation, qualification, and conversion.
• Utilize sales analytics and reporting tools to track progress, identify areas for improvement, and deliver measurable growth in new account acquisition and revenue.
• Drive continuous improvement by soliciting feedback, testing new approaches, and adapting strategies as needed.
• Ensure compliance with company policies, industry standards, and legal requirements in all sales activities.

Manager, Inside Sales

• Manage, coach, and develop a team of up to ten Client Success Managers to meet and exceed individual and departmental KPIs.
• Conduct regular one-on-ones and team meetings to ensure consistent communication, accountability, and alignment on goals.
• Own quality assurance initiatives and implement process improvements that elevate team performance and reduce client churn.
• Manage daily operations and ensure adequate CSM coverage across regions.
• Support and lead hiring, onboarding, and ongoing training initiatives to ensure a high-performing, client-centric team.
• Serve as an escalation point for complex client concerns, ensuring timely and effective resolution.
• Partner with other department leaders to identify and implement process improvements that enhance client satisfaction and team efficiency.
• Help streamline communication channels and feedback loops across departments to improve the client.
• Support departmental planning, forecasting, and reporting.
• Act as a role model for company values and promote a culture of accountability, collaboration, and excellence.

Sales Account Executive

Client Success Manager

Accounts Receivable Specialist

Product Marketing Manager

Manager, Inside Sales

Associate Manager, Client Success