Rewards Network

Recruitment

• Lead, manage, and develop a team of up to 3 recruiting/TA professionals, offering support, skill development, and growth opportunities while ensuring consistent high levels of individual & team performance.
• Establish, measure, and present individual and team KPIs (such as time-to-fill, quality of hire, source of hire, pipeline and other metrics) to inform decision-making and improve outcomes.
• Build scalable workflows and measurable reporting frameworks to provide actionable insights into recruiting performance, funnel effectiveness, and workforce planning.
• Partner with the business leaders & HR colleagues to understand priorities, forecast hiring needs, and develop proactive recruitment strategies that meet evolving business demands and build sustainable talent pipelines.
• Own employer branding initiatives that position RN as an employer of choice and positions career opportunities competitively in the market, attract top talent to the organization; ensure a regular, relevant and engaging online presence.
• Lead by example and own full-cycle recruiting process for strategic requisitions or other roles as appropriate, especially senior or hard-to-fill roles or other needs aligned with business priorities.
• Evaluate, redesign, execute, and continuously improve talent acquisition strategies, processes, systems, and tools that are aligned with best practices and a positive and high-touch candidate experience.
• Maintain successful partnerships with job boards, agencies, and other external talent sources; ensure the full utilization and optimization of partnerships.
• Partner with HR colleagues to develop and deliver recruitment and related training for hiring managers and interviewers to ensure best practices, equitable selection methods, and strong candidate experiences that strengthen the organization’s culture and performance.
• Provide oversight and ensure compliance with federal, state, and local employment laws, HR/TA best practices, and internal policies and procedures.

Manager, Talent Acquisition

General Counsel

• Review and approve complex marketing copy to ensure legal compliance and risk mitigation.
• Edit, negotiate, and finalize client agreements to protect company interests and foster strong commercial relationships.
• Support and then lead legal efforts on strategic partnership agreements, collaborating closely with cross-functional teams.
• Counsel marketing, product, and data teams on go-to-market strategies and regulatory considerations.
• Provide general product counseling, offering practical legal guidance throughout the product lifecycle.
• Interface regularly with senior leadership and board members, delivering clear legal insights on business initiatives.
• Support the corporate secretary by assisting with governance matters and preparing board materials.
• Identify and resolve legal risks in commercial activities, ensuring alignment with company goals.
• Drive continuous improvement of contract templates, playbooks, and legal processes.
• Champion a collaborative, business-oriented approach to solving legal and commercial challenges.
• Other duties as assigned

Senior Corporate Counsel

Financial Planning and Analysis

• Partner with Sr. Director of Finance in ownership of Rewards Network’s financial model
• Lead annual financial planning process with departmental directors and managers
• Own management and financial reporting assets and processes
• Perform ad hoc modeling and analysis
• Provide team leadership and support the development of financial staff
• Analyze financial results and key performance indicators to identify trends, risks, and opportunities
• Prepare and present financial forecasts and variance analyses to senior leadership
• Support strategic initiatives by providing financial insights and scenario modeling
• Collaborate cross-functionally to gather business intelligence and ensure alignment of financial plans with company objectives
• Continuously improve financial planning processes and tools to enhance efficiency and accuracy
• Ensure compliance with internal controls and company policies related to financial planning and reporting

Manager, Financial Planning & Analysis

Security Engineer

• Design, implement, and maintain cybersecurity measures to ensure the secure operation of the company's systems and data.
• Perform regular security audits and vulnerability assessments, providing actionable recommendations to mitigate identified risks.
• Oversee compliance with Payment Card Industry Data Security Standards (PCI DSS) and Service Organization Control (SOC) 2/3 privacy standards.
• Collaborate with IT and business stakeholders on the development and enforcement of security standards and best practices.
• Actively participate in incident response procedures, including the investigation of security breaches, identifying vulnerabilities, and ensuring they are adequately addressed.
• Assist with responses to audit and diligence requests from the company's partners and clients.
• Stay informed on the latest cybersecurity threats and trends, educating and engaging internal stakeholders on changes that may warrant updates in security procedures.
• Contribute to the development and updating of enterprise information security policies and standards.
• Assist with security-related documentation and reporting as needed.

Cybersecurity Engineer

Sales

• The Sales Training Specialist is responsible for designing and delivering training programs for our sales team, from onboarding and new hire training to ongoing educational programs.
• This is a Chicago-based hybrid role that supports an outside sales team, typically requires 2-3 days per week in the office, the monthly facilitation of a 5-day Sales Academy in Chicago, and travel within the US for field insights and field-based training.
• This role develops, delivers, and measures the success of training programs that includes but is not limited to Salesforce CRM training, field-based coaching with regional teams, learning path development, and administration of learning tools or platforms to support scalable, high-impact learning experiences.
• You’ll deliver transformative learning experiences that energize our sales force and fuel business growth.
• Own new hire training for outside sales employees end-to-end, including the 5-day in-person Sales Academy program, pre- and post- Academy learning sessions and follow-up that blend remote training, hands-on learning and peer collaboration to build confidence and capability from day one
• Act as a trusted advisor to new hires, helping them navigate challenges and celebrate milestones
• Continuously evolve the new hire onboarding process to reflect sales strategies, changing market dynamics and learner needs
• Deliver ongoing coaching and targeted training to reinforce key skills and drive measurable performance improvements; lead refresher courses to drive behavior change and reinforce techniques
• Serve as an administrator for learning tools, such as learning management system and game-based learning platform, managing course assignments and using data to spotlight learning trends, optimize training impact and fuel continuous improvement
• Deliver comprehensive Salesforce training, ensuring sales can effectively navigate and utilize the platform for lead management, pipeline tracking and reporting
• Spend time in the field observing salespeople during prospecting, customer meetings, and live pitches to identify real-world insights into effective strategies and tactics that can be incorporated into future training; adjust training delivery to the unique needs of outside sales dynamics
• Lead training sessions such as workshops, role-plays, and classes either onsite or in the field, focusing on essential sales skills, product knowledge, and closing techniques
• Measure success, adoption, and/or satisfaction of sales training efforts, identify trends, and partner with the Director, Learning & Development, sales leadership, and other internal partners to share key insights and adjust as appropriate

Sales Training Specialist

Customer Success Manager

• The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues. The individual in this role will also manage a book of business and deepen relationships with clients and help retain them on our platform. The Client Success Manager position plays a pivotal role in retaining and maximizing the value of the restaurants on the network.
• They will be assigned the portfolio of regional accounts, with a primary focus of retaining the accounts on the network (minimizing churn), reinforcing the value of our services (improving NPS scores), and upselling additional services (cash conversions).
• This is a hybrid position and requires in office presence two days a week in Chicago.
• Responsibilities include: Oversee the customer journey for an assigned portfolio of accounts, from onboarding a new customer through ongoing support, with the goal of maximizing customer satisfaction and loyalty.
• Proactively identify and address customer issues, leading to minimized churn. (Examples: missing tickets, accounts receivables, managing exclusions.)
• Respond to customer requests for support, guiding clients through product features and strategies to maximize the benefits they receive from our services.
• Communicate with clients to ensure they are realizing the full value of our services, thereby improving Net Promotor Scores (NPS)
• Identify opportunities within the assigned portfolio to introduce and upsell products (i.e. Cash)
• Work closely with the regional manager and sales teams to execute strategies that enhance the customer satisfaction and business growth.
• Monitor account health metrics and provide insights to leadership on portfolio status and renewal/conversion opportunities.
• Share customer feedback and insights with the internal teams to shape future offerings.

Manager, Talent Acquisition

Senior Corporate Counsel

Manager, Financial Planning & Analysis

Cybersecurity Engineer

Sales Training Specialist

Client Success Manager, Hybrid