Rewards Network

Account Manager

• Collaborate with Account Executives to identify accounts slated for renewal and opportunities for upsell.
• Consistent and effective management of current clients to reduce attrition.
• Conduct welcome appointments, engage with clients first hand, ensure a smooth onboarding to RN’s platform.
• Contact existing clients to qualify them for merchant cash advance products, meeting monthly targets.
• Build meaningful relationships with Account Executives to help retain, renew, and/or upsell clients.
• Confirm business information provided and viewed on our websites is accurate and up-to-date, working with our internal Client Content team to resolve issues.
• Review business intelligence reporting tools and provide insights and implications to clients as well as consult on possible solutions/ideas to grow their business or address challenges.
• Spend significant time in the field within assigned geography, visiting with at least 12 restaurants/clubs/bars per week for business review meetings.

Strategic Account Manager

Product Marketing

• Deeply understand assigned products through using them, interviewing users, reviewing user feedback, and collaborating with product and other stakeholders internally.
• Conduct in-depth market, persona, and value proposition analysis to deeply understand target segments and define the value proposition and solution for each audience.
• Develop clear positioning strategies that articulate how the product or feature should be presented to each ideal customer profile, informed by market research and industry best practices.
• Own messaging and collateral strategy by creating and maintaining campaign and in-product messaging that aligns with overall positioning and product strategy.
• Own the design and continuous improvement of scalable go-to-market processes and frameworks, ensuring launches are executed consistently and efficiently across products and teams.
• Lead go-to-market project management by quarterbacking launches, defining the overarching narrative, building and gaining alignment on the GTM plan and checklist, and orchestrating cross-functional execution.
• Build and manage analytics and insight feedback loops, leveraging campaign performance data, product analytics, and customer/member/sales/service feedback (surveys, interviews, etc.) to inform ongoing optimization of GTM and product decisions.
• Partner with Revenue Operations and B2B Marketing to ensure the Sales and Service teams are equipped to tell the product story and accelerate conversion and retention opportunities.
• Partner with marketing and creative teams to create tasteful and compelling content for internal product training materials as well as external GTM and ongoing product adoption and engagement campaigns.
• Lead execution of marketing engagement and retention campaigns for consumer and B2B products, including development, launch, and measurement of campaigns across email, push, and SMS.

Senior Product Marketing Manager

Account Executive

• Prospect and acquire new customers through cold calling, door-to-door sales (25+ daily), and additional outreach to meet and exceed sales quotas.
• Develop and grow a robust pipeline, scheduling in-person meetings with decision-makers and advancing sales through the process.
• Build lasting relationships with new leads and existing customers, ensuring high engagement and awareness of new product offerings.
• Meet and exceed weekly and monthly sales goals, including cold calls, in-person meetings, presentations, and closing deals.
• Collaborate with internal teams, such as account managers and revenue operations, to ensure both individual and company-wide goals are met.
• Maintain comprehensive sales records and follow-up activity in our CRM system (Salesforce).

Strategic Account Manager

Senior Product Marketing Manager

Sales Account Executive