Support Center Analyst

Rewards Network

Support Center Analyst delivering technical support to employees in a hybrid role at Rewards Network. Troubleshooting hardware and software issues while maintaining IT operations.

Posted 6/30/2026full-timeChicago • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $28 - $30 per hourWebsite

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Provide Tier 1 technical support for end users onsite and remotely
Troubleshoot hardware, software, and basic network issues on Windows and macOS devices
Assist with new hire onboarding, including device setup, imaging, and account provisioning
Support Microsoft 365, collaboration tools, printers, and mobile devices
Document incidents, service requests, and resolutions in the IT ticketing system
Escalate unresolved issues to senior IT staff while maintaining ownership and follow-up
Participate in a rotating remote on-call schedule
Assist with IT projects, equipment refreshes, and office support needs
Adhere to company IT policies, security standards, and best practices

Requirements

What you’ll need

Associate’s degree in information technology, computer science, or related field and 2 years of technical support or help desk experience; or equivalent combination of experience and education
MSCE, MSCA, MCP, A+, Network+, CompTIA A+ or similar entry-level certification (or working toward certification)
Exposure to ticketing systems and remote support tools
Familiarity with common productivity tools (Microsoft 365, Ticketing System, Jamf, Intune)
Strong communication and customer service skills
Ability to work onsite five days per week
Proven ability to prioritize tasks and adapt in a fast-paced environment
Working knowledge of MS Windows 10/11 OS & NOS and MS Office 365
Working knowledge of Apple hardware and software
Working knowledge of VPN, remote access, and anti-virus technology
Working knowledge of troubleshooting software and hardware issues
Must be customer centric and be able to communicate with both technical and non-technical customers.

Benefits

Comp & perks

Competitive Paid Time Off and company holidays
Generous dining reimbursement when you dine with our restaurant clients
401(k) plan with a company match
Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
Partnership with Rx n Go, offering certain prescriptions for free
Dental plan options and a vision plan
Flexible Spending Accounts and a pre-tax commuter benefit program
Accident, Critical Illness, and Hospital Indemnity Insurance Plans
Short Term and Long Term disability
Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
Employee Life Assistance Program
Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Troubleshooting Hardware IssuesTroubleshooting Software IssuesWindows 10/11 OS KnowledgeApple Hardware KnowledgeVPN KnowledgeRemote Access KnowledgeAnti-Virus Technology KnowledgeDevice SetupImagingAccount Provisioning

Soft Skills

Strong Communication SkillsCustomer CentricityAbility to Prioritize TasksAdaptability

Certifications

Associate’s Degree in ITMSCEMSCAMCPA+ CertificationNetwork+ CertificationCompTIA A+