Global Leader – Service Operations
Revvity
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Job Level
About the role
- Define and implement global service operations strategies aligned with Service business objectives.
- Partner with cross-functional teams to harmonize service processes and systems.
- Optimize and streamline service contract management and renewal cycles through digital methods.
- Align with Service Delivery Leaders to establish, maintain and report KPIs for service performance and operational efficiency.
- Drive adoption of digital tools and platforms (e.g., SFS, portals, chatbots, AI-assisted support).
- Collaborate with IT and analytics teams to enhance service delivery capabilities.
- Act as a key facilitator and contributor to strategic initiatives such as Service Productivity, Service Offerings, Request-to-Service workstreams.
- Lead Monthly/Quarterly/Other Global Service Business Reviews with Service Delivery and Finance.
- Lead escalation to facilitate resolution of spare parts supply, quality, NPI, design, contractual or other service business related issues.
Requirements
- Bachelor’s degree in business, Operations, or related field; MBA preferred.
- 10+ years of experience in service operations or related functions.
- Proven track record in service process optimization and digital transformation.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service operations strategiesservice contract managementKPI reportingservice performance optimizationdigital transformationprocess optimizationanalyticsservice delivery capabilities
Soft Skills
analytical skillsproblem-solving skillscommunication abilitiescollaboration abilitiesleadership
Certifications
Bachelor’s degreeMBA