Provide full-time IT support to internal customers
Operating system and application installation, troubleshooting, and support
Configuring, installing, and maintaining phone devices (Cloud Mitel and Talk Desk phone system)
Co-location and server room maintenance (cabling, racking servers, etc.)
Installation and upgrade of new and existing computer equipment
Helpdesk for internal customers including printer installs/troubleshooting, any software or hardware malfunctions, OS (Mac or windows) troubleshooting
Tend to the firewalls/switches/other networking equipment to ensure minimal downtime for all users
Update/create console logins for various internal systems
Backup Emails from google domain

Requirements

5+ years of experience in a Technical Support or similar role
Experience in frontline user support
Knowledge of multiple operating systems (Windows and Mac)
Experience in configuring/maintenance of Networking devices and Hardware
Willing to work overtime and weekends when necessary
Flexible on scheduling – early morning 6am or late morning 10am
Travel up to 50 to 80% within the LA area
A+ Certification preferred
7+ years of experience in a Technical Support or similar role preferred

Benefits

hefty discount on items we carry – as in 50% or more off retail prices
free weekly lunches
pretty rad company parties

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportoperating system installationapplication installationtroubleshootingnetworking device configurationhardware maintenanceprinter installationOS troubleshootingserver room maintenancebackup emails

Soft Skills

frontline user supportflexibilitycommunicationproblem-solvingcustomer service

Certifications

A+ Certification