Reverence Care

Scheduling Operations Associate – Part-Time Contract

Reverence Care

contract

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $20 - $21 per hour

About the role

  • Interact directly with clients, caregivers and patients to handle client related matters including: staffing scenarios and attendance issues (no shows, lateness); schedule changes to ensure patient/caregiver coverage; customer service complaints
  • Use technology to assign clients to the appropriate clinicians
  • Use a ZenDesk ticketing system to track ongoing cases and communication
  • Communicate with caregivers and patients regarding any updates or changes to their schedule
  • Utilize technology across multiple software systems (Google workspace and proprietary systems) to ensure the best service for all
  • Handle Patient Health Information (PHI)

Requirements

  • Some customer service experience - Be friendly, positive and solutions-oriented
  • Highly organized with attention to detail (i.e., able to follow clearly defined procedures)
  • Ability to quickly work in multiple technology platforms simultaneously
  • Proactive problem solver and able to handle difficult situations or customers as they arise
  • Effective communication skills with clients, patients, caregivers and families
  • Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus
  • 1-2 years customer service, hospitality or retail experience preferred
  • Fluency in Spanish is a plus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicefriendlypositivesolutions-orientedhighly organizedattention to detailproactive problem solvereffective communication