Reverence Care

Recruitment

• Interact directly with clients, caregivers and patients to handle client related matters including: working with care coordinators to place home care aides into long-term placements with patients; staffing scenarios and attendance issues (no shows, lateness); schedule changes to ensure patient/caregiver coverage; customer service complaints
• Use technology to assign clients to the appropriate clinicians
• Use a ZenDesk ticketing system to track ongoing cases and communication
• Communicate with caregivers and patients regarding any updates or changes to their schedule
• Utilize technology across multiple software systems (Google workspace and proprietary systems) to ensure the best service for all
• Handle Patient Health Information (PHI)

Staffing Coordinator – Full-time Contract

Learning and Development

• Lead onboarding and training programs for a new cohort of Scheduling Operations Associates each month (cohorts can be 3-6 people).
• Translate complex workflows and multi-system processes into clear, digestible content for new hires to learn and understand quickly
• Develop and update training materials (slides, resource docs, refresher videos) to reflect current processes in a rapidly changing environment, while striking the right balance of emphasis on important details and high-level principles.
• Coach new hires on core skills, including customer service, multi-system navigation, and real-time problem solving
• Partner closely with the leadership team to identify learning gaps and adjust training programs accordingly
• Communicate proactively about new hire progress and readiness to graduate training
• Provide feedback to improve both training delivery and operational processes

Staffing Coordinator – Full-time Contract

Training Specialist – Part-Time Contract