Revenue.io

Customer Success Manager

• Manage a broad portfolio of SMB and Mid-Market customers (50+ accounts) and build scalable programs
• Design and deliver scalable CS programs that enable ongoing adoption, customer education, and value realization
• Leverage AI and automation (sequences, workflows, digital touch) to efficiently engage customers
• Spot risks early by analyzing product usage, customer health, and behavioral signals and trigger interventions
• Enable customers via playbooks, office hours, webinars, and self-serve resources
• Act as a trusted advisor for high-priority accounts balancing 1:1 and 1:many approaches
• Build in Salesforce to customize reporting, design workflows, and ensure smooth adoption of the platform
• Partner cross-functionally with Sales, Product, and Support to deliver customer feedback and drive expansion
• Own renewals and expansions with focus on retention and growth