Senior Implementation Consultant

Revenue.io

Senior Implementation Consultant leading strategic enterprise implementations of Revenue.io's platform. Focused on Salesforce-centric environments with strong client relationship management skills.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $120,000 - $160,000 per yearWebsite

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Hard Skills

Salesforce administrationSalesforce configurationproject managementchange managementtraining designtechnical troubleshootingimplementation managementcustom project planningKPI trackingrisk management

Soft Skills

communicationrelationship buildingconsultative insightscollaborationcustomer managementproblem-solvingstrategic thinkingleadershipadaptabilitynegotiation

Tools & Technologies

SalesforceRevenue.ioValue Realization Framework (VRF)dashboardsreportscomputer telephony integration (CTI)project management softwaretraining platformssupport channelsSalesloft

Certifications & Qualifications

Salesforce Admin Certification

Industry Keywords

implementation managemententerprise solutionssales productivitycustomer success management (CSM)account executive (AE)professional servicescross-organization stakeholderstelephonycontinuous improvementsolution playbooks

About the role

Key responsibilities & impact

Manage 5-7 highly strategic, enterprise implementations simultaneously
Develop strategic, solutions-oriented custom project plans in collaboration with Sales, including actionable, value-centric success criteria, key milestones, deliverables, and timelines
Drive and manage customer communications related to implementation across the implementation lifecycle
Develop, curate, and manage issues and risks that can impact the success of the implementation
Provide consultative insights on industry best practices related to sales productivity and optimization
Design custom, solution-based implementation plans that address customer business challenges, using Revenue.io’s proprietary Value Realization Framework (VRF)
Lead customers through technical configuration and customized training and enablement sessions
Align success criteria to support a “Quick Win” that shows value quickly
Showcase reports, dashboards, and measurable KPIs for tracking continuous improvements and adoption across the wider business
Provide best-in-class project management, platform expertise, and knowledge of customer goals and priorities
Collaborate with the CSM, AE, and wider account team on implementation execution and task delegation
Communicate key customer feature requests to the Product Team and strategically communicate execution expectations to the customer
Identify and communicate upsell opportunities to CSM and AE
Self-test and effectively troubleshoot technical issues of all complexities during implementation for both Salesforce and the Revenue.io platform
Escalate customer issues via support channels with appropriate details.
Use relationship-building strategies to handle challenging customer conversations.
Be highly contributive to the development of Solution Playbooks including the identification of new solutions
Be highly contributive to both identifying and executing on continuous improvement activities related to Implementations

Requirements

What you’ll need

5+ years of experience in implementation management, solutions, and/or a related role (e.g. professional services) in large, complex enterprises
Extremely strong Salesforce acumen required, specifically in the areas of administration and configuration (Salesforce Admin Certification is highly desired)
Demonstrable experience managing large, complex projects with multiple, cross-organization stakeholders
Proven ability to manage multiple projects simultaneously while juggling challenging customer relationships
Experience with designing and leading training/enablement activities
Strong experience with change management approaches/methodologies a significant plus
Experience with other in-industry companies (e.g., Salesloft, Gong, Groove) a significant plus
Excellent communication and relationship-building skills
Knowledge about telephony and computer telephony integration (CTI) in Salesforce is a bonus

Benefits

Comp & perks

Paid parental leave (after 1 year of service)
Flexible time off (US only)
Competitive salary and stock options
Multiple medical plans to choose from including HSA and FSA
Work from home flexibility