Return on Investment Ltd

Customer Support

• Serve as the first point of contact for internal and external users.
• Respond to and log support requests via phone, email, or ticketing systems.
• Troubleshoot and resolve technical issues across SaaS applications, Salesforce, Amazon Connect, and Freshworks.
• Escalate complex issues according to process.
• Manage user accounts, access requests, and basic system configurations.
• Build marketing campaigns in Account Engagement, Marketo, and Campaign Monitor.
• Maintain accurate documentation of incidents and resolutions.
• Support smooth service delivery across development and Salesforce teams.
• Build positive relationships with customers and colleagues.

Product Support Specialist