Return on Investment Ltd

Performance Marketing

• Plan and manage the end to end delivery of integrated B2B marketing campaigns across assigned accounts
• Work closely with the Account Manager to recommend the most effective channels and communications approach to meet client objectives
• Execute campaigns across multiple channels including email marketing, paid media, content marketing, marketing automation, websites and landing pages
• Create campaign delivery plans, timelines and channel activity schedules from client briefs
• Develop, review and refine campaign copy, messaging and content to ensure alignment with objectives and audience needs
• Coordinate internal teams and external partners to deliver campaign assets on time and within budget
• Monitor campaign performance against agreed KPIs and identify opportunities to optimise creative, targeting, channel mix and budget allocation
• Collaborate with Data & Insight specialists to ensure accurate tracking, reporting and actionable insights
• Support the delivery of nurture journeys, workflows and audience segmentation in partnership with automation specialists
• Identify opportunities to improve website user experience, landing page performance and content effectiveness through campaign insight and user behaviour analysis
• Work closely with Account Managers to provide updates on campaign performance, delivery progress and potential risk
• Contribute to continuous improvement of processes, operational efficiency and campaign effectiveness

B2B Campaign Manager

Customer Support

• Deliver high quality customer support via inbound calls, webchat, email, social, WhatsApp, SMS, and in-app chat.
• Handle customer queries and complaints with empathy and professionalism.
• Keep accurate records and manage lead follow-up effectively.
• Escalate issues and provide feedback to improve processes and customer experience.
• Be flexible to work across both the inbound calls and webchat teams.

B2B Campaign Manager

Customer Care Specialist