Return on Investment Ltd

Customer Support

• Manage commercial vehicle customer requests from start to finish
• Provide fair and efficient resolutions to customer enquiries and complaints.
• Collaborate closely with Kia UK specialist teams to enhance product and service knowledge.
• Support back-office administration, including goodwill or loss-of-use support.
• Evaluate and process financial goodwill payments where applicable.
• Achieve and exceed SLA targets, ensuring accuracy and attention to detail in every interaction.
• Contribute to continuous improvement through feedback, reporting, and process reviews.
• Provide guidance and support to other Customer Service Advisors and team members.
• Maintain compliance with all regulatory and information security standards, including GDPR and Health & Safety.

Senior Customer Service Advisor – Commercial Vehicles

• Serve as the first point of contact for internal and external users.
• Respond to and log support requests via phone, email, or ticketing systems.
• Troubleshoot and resolve technical issues across SaaS applications, Salesforce, Amazon Connect, and Freshworks.
• Escalate complex issues according to process.
• Manage user accounts, access requests, and basic system configurations.
• Build marketing campaigns in Account Engagement, Marketo, and Campaign Monitor.
• Maintain accurate documentation of incidents and resolutions.
• Support smooth service delivery across development and Salesforce teams.
• Build positive relationships with customers and colleagues.

Senior Customer Service Advisor – Commercial Vehicles

Product Support Specialist