Customer Care Specialist

Return on Investment Ltd

Customer Care Specialist supporting Volvo Cars in delivering outstanding customer experience through various communication channels. Handling queries and complaints with empathy and professionalism while maintaining high service standards.

Posted 5/28/2026full-timeMaidenhead • 🇬🇧 United KingdomMid-LevelSenior💰 £28,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver high quality customer support via inbound calls, webchat, email, social, WhatsApp, SMS, and in-app chat.
Handle customer queries and complaints with empathy and professionalism.
Keep accurate records and manage lead follow-up effectively.
Escalate issues and provide feedback to improve processes and customer experience.
Be flexible to work across both the inbound calls and webchat teams.

Requirements

What you’ll need

Excellent oral and written communication skills in English.
Genuine passion for customer service.
Ability to multitask, prioritise, and escalate appropriately.
Calm, personable, adaptable, and team-oriented.
Bonus: experience in customer care operations, complaint handling, or CRM systems.

Benefits

Comp & perks

£500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsempathyprofessionalismmultitaskingprioritizationescalationadaptabilityteam-oriented