RetailNext

Project Manager

• Support Project Managers on Named Account customers and large-scale rollouts, keeping complex deployments on schedule
• Attend project meetings and customer calls, capture detailed notes, and distribute clear summaries to all stakeholders
• Maintain project documentation across all RetailNext platforms with consistent accuracy
• Track milestones, deadlines, and deliverables across multiple concurrent deployments
• Prepare status reports, dashboards, and project summaries for internal teams and external stakeholders
• Generate accurate project quotes for large-scale deployments using established pricing models and customer-specific requirements
• Process bulk upload requests for multi-store Named Account rollouts, ensuring data accuracy and completeness
• Coordinate vendor communications, scheduling, and logistics for complex deployments
• Process hardware return requests and coordinate RMA activities with the Operations team
• Coordinate shipping schedules, delivery confirmations, and logistics tracking for high-volume projects
• Maintain accurate data in SmartOps and keep project tracking systems current
• Coordinate with Implementation Engineers on technical requirements and specifications
• Flex support across the PMO team as workloads shift — any PM running a high-volume or strategic deployment may call on you
• Identify workflow inefficiencies and bring concrete suggestions for how to fix them
• Create documentation and best practice guides based on hands-on coordination experience
• Support new team member onboarding and training program development
• Meet PMO KPIs and uphold SLAs around documentation accuracy, quote processing timeframes, and internal coordination standards

Project Coordinator

Customer Success Manager

• Owning end-to-end customer onboarding, including product training, vendor enablement, store-level troubleshooting, and expectation setting
• Serving as the primary point of contact for all customer inquiries including product issues, setup questions, support, and billing coordination
• Ensuring timely internal response and resolution of customer issues by coordinating with cross-functional teams
• Monitoring and proactively managing customer health across all Empowerment components
• Driving product adoption by proactively communicating new features and updates to customers
• Following up on changes in customer health metrics, identifying root causes, and coordinating resolutions
• Monitoring infrastructure health including device uptime and sensor performance, and initiating proactive fixes
• Tracking product usage, engagement trends, and feature adoption using tools such as Pendo
• Engaging customers showing declining usage or engagement and implementing recovery actions

Project Coordinator

Customer Success Manager, French Speaking