RetailNext

Product Manager

• Spend significant time with customers understanding their business, workflows, challenges, and the other tools they use
• Participate actively in sales conversations and product pitches—good product managers do this regularly, and we expect the leader to model this behavior
• Hear customer objections, competitive questions, and feedback firsthand to inform product vision
• Proactively monitor the competitive landscape, emerging technologies, and market evolution—we're currently more reactive here and need someone to drive a proactive approach
• Translate deep customer understanding into better product vision and roadmap decisions
• Own and drive the strategic product vision across our platform, including Traffic, Labs, and Asset Protection product areas
• Use the product extensively—log in regularly, understand how customers use it, see what works and what doesn't
• Move beyond inbound product management to outbound, strategic product leadership
• Think constantly about customer evolution, competitor moves, and technology trends
• Build credibility with engineering teams through deep product knowledge and demonstrated customer understanding
• Guide, mentor, and develop current product team members
• Recruit and build a team that embodies customer-centricity—not just as a leader behavior but as a team-wide expectation
• Drive a model where product managers have clear ownership areas and spend significant time talking to customers
• Foster a culture where the entire product team participates in customer conversations and sales support
• Build real credibility with engineering teams—this comes from being close to the product and truly understanding customer needs
• Create productive tension with engineering leadership while maintaining collaborative relationships
• Work closely with sales leadership to support customer acquisition and retention
• Partner with engineering leaders (including those based in Europe) across time zones

Vice President of Product Management