Project Coordinator

RetailNext

Project Coordinator providing essential support to Project Managers at RetailNext. Managing project coordination and documentation for strategic customer deployments.

Posted 6/4/2026full-timeRemote • 🇿🇦 South AfricaJuniorWebsite

About the role

Key responsibilities & impact

Support Project Managers on Named Account customers and large-scale rollouts, keeping complex deployments on schedule
Attend project meetings and customer calls, capture detailed notes, and distribute clear summaries to all stakeholders
Maintain project documentation across all RetailNext platforms with consistent accuracy
Track milestones, deadlines, and deliverables across multiple concurrent deployments
Prepare status reports, dashboards, and project summaries for internal teams and external stakeholders
Generate accurate project quotes for large-scale deployments using established pricing models and customer-specific requirements
Process bulk upload requests for multi-store Named Account rollouts, ensuring data accuracy and completeness
Coordinate vendor communications, scheduling, and logistics for complex deployments
Process hardware return requests and coordinate RMA activities with the Operations team
Coordinate shipping schedules, delivery confirmations, and logistics tracking for high-volume projects
Maintain accurate data in SmartOps and keep project tracking systems current
Coordinate with Implementation Engineers on technical requirements and specifications
Flex support across the PMO team as workloads shift — any PM running a high-volume or strategic deployment may call on you
Identify workflow inefficiencies and bring concrete suggestions for how to fix them
Create documentation and best practice guides based on hands-on coordination experience
Support new team member onboarding and training program development
Meet PMO KPIs and uphold SLAs around documentation accuracy, quote processing timeframes, and internal coordination standards

Requirements

What you’ll need

High school diploma or equivalent
0–1 years of administrative, coordination, or customer service experience
Strong organizational skills and exceptional attention to detail
Clear, professional written and verbal communication
Proficiency in Microsoft Office and Google Workspace
Ability to learn new tools and systems quickly
Familiarity with CRM systems or project management tools (e.g., Salesforce, Asana, Jira)
Experience working with enterprise software or in a SaaS environment
Background in logistics, operations, or a customer-facing coordination role

Benefits

Comp & perks

A structured 12-month development path into project management — with clear milestones, real PM support responsibilities, and a defined trajectory for those who want to grow into a full PM role
Direct exposure to enterprise-scale and Named Account deployments — most coordinator roles sit in the background; this one puts you at the center of RetailNext's most strategic customer work
Real influence on how the PMO operates — you'll surface process gaps, contribute to playbooks, and help shape how the team works, not just execute what's already been decided
Monthly Recharge Day
Holiday Exchange Program
Best Self Benefit Program
Medical Insurance
Work from Anywhere up to 90 days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project documentationdata accuracyproject quotesmilestone trackingstatus reportslogistics coordinationbulk upload processingworkflow improvementcustomer service

Soft Skills

organizational skillsattention to detailwritten communicationverbal communicationteam supporttraining program developmentstakeholder communicationproblem-solving

Certifications

high school diploma