Customer Service Specialist
SORACOM
Support Specialist, Workforce
Restaurant365
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to technical support tickets
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and / or screen share as necessary to understand problem reports
- Help customers understand R365 payroll integration functionality
- Diagnose and document software defects and escalate them to management
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Identify and share ticket trends with Implementation Team
- Conduct Basic Training on an as-need basis
- Other duties as assigned
Requirements
- Previous background with Payroll and HR Systems
- High attention to detail
- Excel knowledge
- Flexible and adaptable based on the needs of the client and internal team
- Solution oriented mindset with ability to articulate under pressure
- Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
- Strong technical aptitude with experience communicating across multiple platforms
- A passion for helping people get the most out of technology
- Familiarity with restaurant management
- Familiarity with restaurant labor scheduling and labor management
- Understanding of basic accounting journal entry principles
- Understanding of labor accruals
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Payroll systemsHR systemsExcelBasic accounting principlesLabor managementLabor schedulingSoftware defect diagnosisTechnical supportDocumentationTraining
Soft skills
Attention to detailFlexibleAdaptableSolution orientedEffective communicationArticulation under pressureTechnical aptitudeCustomer serviceProblem-solvingTeam collaboration
