Yuma AI (YC W23)

Technical Account Manager – Customer Care, B2B SaaS

Yuma AI (YC W23)

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • Support Account Managers during onboarding by configuring merchant accounts.
  • Handle support requests from active clients, troubleshoot issues, and suggest improvements.
  • Be the primary contact for clients on support-related questions and needs.
  • Work closely with Account Managers and product/tech teams to deliver the best service, helping clients automate more tickets and improve satisfaction.

Requirements

  • 3+ years of experience in customer support
  • Strong problem-solving and debugging abilities
  • Fluent in English (written and spoken)
  • Comfortable with tech tools (Spreadsheets, Helpdesk, Hubspot...etc)
  • Previous experience in customer support for B2B SaaS is a plus
  • Familiarity with e-commerce tools (Shopify, Gorgias, Zendesk, etc.)
  • Basic technical skills (APIs, no-code tools, SQL, or similar)
Benefits
  • Competitive salary
  • Flexible working hours
  • Professional development opportunities
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
problem-solvingdebuggingAPIsno-code toolsSQL
Soft skills
communicationclient supportcollaboration