Customer Care Representative II – Coach
Deckers Brands
Technical Account Manager – Customer Care, B2B SaaS
Yuma AI (YC W23)
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Support Account Managers during onboarding by configuring merchant accounts.
- Handle support requests from active clients, troubleshoot issues, and suggest improvements.
- Be the primary contact for clients on support-related questions and needs.
- Work closely with Account Managers and product/tech teams to deliver the best service, helping clients automate more tickets and improve satisfaction.
Requirements
- 3+ years of experience in customer support
- Strong problem-solving and debugging abilities
- Fluent in English (written and spoken)
- Comfortable with tech tools (Spreadsheets, Helpdesk, Hubspot...etc)
- Previous experience in customer support for B2B SaaS is a plus
- Familiarity with e-commerce tools (Shopify, Gorgias, Zendesk, etc.)
- Basic technical skills (APIs, no-code tools, SQL, or similar)
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
problem-solvingdebuggingAPIsno-code toolsSQL
Soft skills
communicationclient supportcollaboration
