Restaurant Brands International

Senior Analyst, Operations Partner

Restaurant Brands International

full-time

Posted on:

Location Type: Office

Location: Seattle • Oregon • Washington • United States

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Salary

💰 $90,000 - $98,000 per year

Job Level

Senior

About the role

  • Conduct structured operational assessments across assigned restaurants
  • Coach restaurant general managers (RGM) and leadership teams on critical drivers of guest satisfaction
  • Observe service routines and deliver immediate, constructive feedback
  • Track execution against bottom-performer routines and other operational frameworks
  • Use guest satisfaction surveys, operations scores, and guest complaint data to identify underperforming restaurants
  • Partner with restaurant leaders to implement action plans that directly improve guest outcomes
  • Conduct follow-ups to verify progress and reinforce accountability
  • Share success stories and practical playbooks across restaurants to scale what works
  • Deliver in-restaurant coaching and training for Managers and District Managers
  • Support the rollout of new operations initiatives, technology, or training programs
  • Reinforce Popeyes Academy learning with live, practical application in the restaurant
  • Build capability in RGMs and shift leaders to sustain improvements beyond visits
  • Provide monthly updates to FBP on progress within assigned restaurants
  • Document findings, monitor corrective action, and track guest experience KPIs
  • Conduct deep-dive operations reviews with underperforming restaurants

Requirements

  • Bachelor’s degree in Business, Hospitality, or a related field required
  • 3+ years of restaurant operations leadership experience in QSR
  • Proven track record of improving operational execution and guest satisfaction
  • Experience in training, coaching, or leading restaurant managers/teams
  • Strong coaching and training ability, with practical “in-the-moment” feedback skills
  • Excellent knowledge of QSR operating routines, guest service fundamentals, and food safety
  • Ability to analyze guest and operational data, then translate into clear action plans
  • Highly organized, disciplined, and comfortable managing a large portfolio
  • Strong communication and collaboration skills
Benefits
  • health benefits (medical, dental, vision and life insurance) offered upon hire date
  • fertility benefits to support family planning needs
  • a 401(k) plan with Company match available after the first year of service
  • time-off programs (PTO, sick leave, Company-observed holidays, and parental leave)
  • short-term and long-term disability insurance
  • telemedicine & mental wellness support
  • various learning and development courses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational assessmentsguest satisfaction surveysoperations scoresguest complaint dataaction plansguest experience KPIsQSR operating routinesfood safetydata analysistraining programs
Soft Skills
coachingtraining abilityfeedback skillsorganizational skillsdisciplinecommunication skillscollaboration skillsleadershipaccountabilityproblem-solving
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Hospitality