Restaurant Brands International

Manager

• Build strong, trusting relationships with franchisees, field support leaders, vendors, and internal teams.
• Support the communication, planning, and implementation of new technology projects and initiatives.
• Manage technology support escalations by engaging appropriate partners and developing action plans for remediation.
• Track and identify support-related trends in technology and recommend adjustments to improve performance.
• Act as a liaison between franchise, field, and corporate teams to ensure seamless communication and coordination.
• Redefine existing field technology support structures to improve efficiency and effectiveness.
• Ensure timely and clear communication of technology updates, including training, deployment, and support information.
• Lead the planning and execution of new restaurant technology integrations and tests.
• Partner with technology vendors, suppliers, and other stakeholders to deliver projects on time and within scope.

Field Technology Manager

Financial Planning and Analysis

• Assist with month-end closing for Canada and US finance, providing commentary and insights on financial results
• Reconcile transactions by comparing and correcting data to ensure accuracy
• Conduct monthly financial analysis and assist in the preparation of forecasts
• Compile budgetary and fiscal data for revenue statements and compare departmental expenditures to budget requests
• Identify opportunities to automate routine financial processes
• Summarize and present financial data, insights, and recommendations to management

Senior Analyst, Finance

Analyst

• Assist with month-end closing for WhopperCo. restaurants, providing commentary and insights on financial results.
• Reconcile ongoing capital projects by comparing and correcting data to ensure accuracy.
• Collaborate with Corporate Accounting and Shared Services to maintain alignment with U.S. GAAP standards.
• Conduct monthly financial analysis and assist in the preparation of capital spending forecasts, working with business stakeholders to ensure accurate results.
• Support various departments in project budget creation and maintenance, gathering documentation, and analyzing fiscal impacts.
• Develop annual budgets for capital spending as well depreciation and amortization schedules.
• Participate in ad hoc projects as needed.
• Identify opportunities to automate routine financial processes, enhancing efficiency and accuracy.
• Compile actual vs budget reporting to be distributed to stakeholders to review spending patterns and support adherence to budget.
• Summarize and present financial data, insights, and recommendations to management, utilizing PowerPoint for visual presentations.

Capital Spending Analyst

Supply Chain

• Lead the implementation and maintenance of health and safety programs, policies, and procedures for Kingston, Dorval and Debert
• Manage compliance and action tracking within health and safety systems (e.g., VelocityEHS, ISN, and Vcomply)
• Assist in preparing reports and dashboards on key safety indicators, incident trends, and compliance metrics for leadership review
• Support the incident (Injury and motor vehicle accidents) and near-miss reporting process, including documentation, data entry, and follow-up on corrective actions
• Participate in root cause analysis and trend reviews to identify recurring hazards and recommend preventive measures
• Assist in ensuring compliance with provincial, and federal health and safety legislation
• Conduct risk assessments, hazard identification, and safety inspections across facilities and departments
• Coordinate and schedule health and safety training sessions in collaboration with site leadership
• Support the Joint Health and Safety Committee (JHSC) by preparing meeting materials, recording minutes, and tracking follow-up actions
• Collect, analyze, and maintain health and safety performance data to meet internal and external reporting requirements

Senior Analyst, Health and Safety, Supply Chain

Operations

• Partner with franchisees to assess and improve operational performance, developing short- and long-term plans to drive profitability and efficiency
• Conduct comprehensive business reviews for franchisees, addressing key areas such as operations, sales, profitability, financial health, and development obligations
• Act as a business consultant, analyzing operational metrics and financial reports to develop actionable improvement strategies in areas like guest satisfaction, speed of service, and operational efficiency
• Ensure franchisee adherence to brand standards, including food safety, cleanliness, and maintenance, advising on improvements as needed
• Execute system-wide initiatives, such as equipment certifications, training programs, and operational protocols to maintain consistency across the brand
• Implement and oversee corrective action plans for franchisees to resolve any issues identified in operational assessments
• Collaborate with cross-functional teams (Operations, Marketing, Development, Technology) to support franchisees in implementing new initiatives, product launches, and process improvements
• Provide coaching and targeted training to restaurant teams, focusing on leadership development and operational skills
• Onboard new franchisees and assist with expansion site preparation, ensuring alignment with brand expectations and operational readiness
• Utilize data to track key performance indicators (KPIs) such as Average Complaint Ratio (ACR), Speed of Service (SOS), and Overall Guest Satisfaction (OSAT), developing insights to inform decision-making
• Drive continuous improvement by implementing data-driven action plans tailored to each franchise’s unique operational needs
• Regularly review and discuss performance metrics with franchisees to identify areas for growth and develop strategies to achieve desired results

Operations Partner

• The Operations Partner is responsible for driving operational excellence and performance across franchise organizations within a designated market.
• Acting as the primary business consultant and operations expert for franchisees, this role collaborates with franchise leadership teams to optimize operational performance, enhance guest experience, and uphold brand standards.
• Partner with franchisees to assess and improve operational performance, developing short- and long-term plans to drive profitability and efficiency.
• Conduct comprehensive business reviews for franchisees, addressing key areas such as operations, sales, profitability, financial health, and development obligations.
• Act as a business consultant, analyzing operational metrics and financial reports to develop actionable improvement strategies in areas like guest satisfaction, speed of service, and operational efficiency.
• Ensure franchisee adherence to brand standards, including food safety, cleanliness, and maintenance, advising on improvements as needed.
• Collaborate with cross-functional teams (Operations, Marketing, Development, Technology) to support franchisees in implementing new initiatives, product launches, and process improvements.
• Utilize data to track key performance indicators (KPIs) such as Average Complaint Ratio (ACR), Speed of Service (SOS), and Overall Guest Satisfaction (OSAT), developing insights to inform decision-making.

Affiliate Manager

• Conduct holistic business reviews with franchisees, covering areas such as restaurant operations, profitability, sales, and brand standards.
• Provide guidance on long-term planning, operational efficiencies, and strategies to create a profitable business model.
• Support the onboarding of new franchisees, facilitating site visits, and ensuring operational readiness.
• Ensure franchisees comply with brand standards in food safety, cleanliness, repair, and maintenance.
• Serve as the primary point of escalation for issues related to brand standards, including Zero Tolerance and Restaurant Evaluation Visits (REV).
• Collaborate with franchisees to develop corrective action plans when necessary, ensuring high-quality and consistent restaurant performance.
• Lead targeted training and coaching sessions for franchise teams in collaboration with Operation Partners (OPs).
• Support the roll-out of system-wide initiatives, new product launches, and regional marketing strategies to ensure franchisees are equipped to succeed.
• Drive improvement in key metrics such as Speed of Service (SOS), Guest Satisfaction (OSAT), and other performance indicators.
• Utilize RBI’s Problem-Solving Methodology to identify and address operational issues, analyzing data to drive business improvement.
• Create and implement data-driven action plans in collaboration with franchise teams to achieve desired outcomes.
• Report and present operational insights to franchisees and stakeholders, ensuring transparency and alignment on business goals.

Field Technology Manager

Senior Analyst, Finance

Capital Spending Analyst

Senior Analyst, Health and Safety, Supply Chain

Operations Partner

Operations Partner

Franchise Business Partner