Restaurant Brands International

Bilingual

• Manage the assigned region to maintain lease-related data
• Collaborate with property owners and franchisees on property management matters
• Ensure the integrity of rent data in the system
• Oversee the portfolio of non-restaurant properties

Bilingual Property Manager

Trainer

• Work with L&D, Operations, and business leaders to understand learning goals.
• Facilitate workshops, in-person and virtual.
• Lead learning performance calibrations.
• Use regional data analysis for franchise training completions such as: Course completion rates, Assessment scores, Time to complete training, Certification rates, Learner engagement.
• Implement training programs, content, and offline training with franchise organizations.
• Turn business goals into trackable metrics and distribute to key stakeholders and teams.
• Analyze survey responses to identify themes, sentiments, and specific feedback points.
• Prepare and Interpret Reporting Data.
• Compare learning and operations data from systems like LMS, GXI, and performance platforms.
• Use data from reporting and LMS to coach franchisee Training performance to ensure it is accurate and consistent.
• Propose remediation analysis for franchise training market gaps, including strategy calls and action plans.
• Schedule reports or alerts to highlight key changes or issues.
• Analyze historical training completion data to identify trends, patterns, and potential bottlenecks.
• Tailor updates and tracking metrics to each type of user (RBI leadership, Regional Ops, FZ Ops & Training teams, etc.).
• Communicate findings through various channels (e.g., presentations, written reports, executive summaries).
• Partner with regional operations to embed training needs in operations performance metrics (i.e., REV, Zenput).
• Write clear operations training guides explaining each tool’s processes, purpose, and how to use it.
• Share feedback reports with Training Team, subject matter experts (SMEs), and Regional Ops managers.
• Collaborate with these stakeholders to develop and implement content revisions and improvements based on the data.
• Analyze Franchisee’s LMS Training Plans to track the impact of content updates on subsequent ratings and feedback.

Regional Field Trainer

Affiliate Manager

• Responsible for partnering with new franchisees and their teams to assist with their onboarding and guide them through the restaurant training and opening process
• Responsible for coordinating and scheduling the new franchisees training through a CTR (Certified Training Restaurant)
• Responsible for the follow-up of both the training franchisee, as well at the CTM (Certified Trainer Manager)
• Must be able to travel throughout Canada to help facilitate the pre-opening “Boots on the ground” training for the team members and staff prior to the opening
• Consult with, advise, and provide support to franchisees by being the brand liaison, connecting them with vendors and other brand departments to ensure that they meet their deadlines
• Develop effective professional relationships with the franchisees, their team members, and management team, to enable a productive and efficient pre-opening training
• Develop effective professional relationships with FBP’s (Franchise Business Partner) to enable a great support system for the onboarding and training of the new franchisee

Franchise Onboarding Partner

Artificial Intelligence

• Lead the end-to-end development of AI solutions that directly serve our franchisees, including complex conversational interfaces, autonomous agents, and intelligent automation systems
• Architect systems that handle real-world ambiguity, integrate with brand data, and operate reliably at the scale of Tim Hortons, Burger King, Popeyes, and Firehouse Subs
• Build and deploy production-grade autonomous agents capable of executing multi-step workflows, reasoning over brand and operational data, and acting on behalf of franchisees and corporate users
• Design and build chatbot experiences that go beyond simple Q&A to deliver genuine business value
• Partner with brand and data teams to identify automation opportunities, scope solutions, and ship working software quickly
• Translate ambiguous business problems into well-architected technical solutions and move them from prototype to production with appropriate engineering rigor
• Mentor junior engineers, contribute to engineering standards and best practices, and help shape the technical direction of the AI Enablement function.

Senior AI Enablement Engineer

Manager

• Build strong, trusting relationships with franchisees, field support leaders, vendors, and internal teams.
• Support the communication, planning, and implementation of new technology projects and initiatives.
• Manage technology support escalations by engaging appropriate partners and developing action plans for remediation.
• Track and identify support-related trends in technology and recommend adjustments to improve performance.
• Act as a liaison between franchise, field, and corporate teams to ensure seamless communication and coordination.
• Redefine existing field technology support structures to improve efficiency and effectiveness.
• Ensure timely and clear communication of technology updates, including training, deployment, and support information.
• Lead the planning and execution of new restaurant technology integrations and tests.
• Partner with technology vendors, suppliers, and other stakeholders to deliver projects on time and within scope.

Bilingual Property Manager

Regional Field Trainer

Franchise Onboarding Partner

Senior AI Enablement Engineer

Field Technology Manager