respond.io

IT Support

• Deliver high-quality support to customers of our SaaS product
• Communicate and respond to varied technical business solutions to customers in a team environment, using our shared inbox tool to assist with customer inquiries
• Resolve customer inquiries in a timely manner using full understanding of the product value, functions, features, and customer’s business needs
• Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
• Empower customers to self-serve and help users navigate our on-demand success resources
• Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems
• Provide customer support via multiple channels including chat, and video calls

Technical Customer Support – EMEA

• Deliver high-quality support to customers of our SaaS product
• Communicate and respond to varied technical business solutions to customers in a team environment
• Resolve customer inquiries in a timely manner
• Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
• Empower customers to self-serve and help users navigate our on-demand success resources
• Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems
• Provide customer support via multiple channels including chat and video calls

Technical Customer Support – LATAM

• Deliver high quality support and operate as a safety net to customers of our SaaS product
• Communicate and respond varied technical solutions to customers in a team environment, using our shared inbox tool to assist customer's inquiries
• Resolve customer inquiries in a timely manner using full understanding of the product functions, features and customer environment
• Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
• Empower customers to self-serve and help users navigate our on-demand success resources
• Work collaboratively across a few teams - Customer, Marketing, Product and Tech to solve complex problems

Technical Customer Support Associate – LATAM

Customer Success Manager

• Collaborate closely with customers to understand their goals and help them maximize the value of the Respond.io platform
• Assist customers during the onboarding process, ensuring a positive and smooth experience
• Develop and maintain strong relationships with both internal and external stakeholders
• Act as a point of contact for customer issues and ensure timely resolution
• Gain a deep understanding of customer needs, use cases, and objectives to ensure effective utilization of the Respond.io platform
• Monitor and report on customer satisfaction and platform usage
• Focus on maintaining high customer satisfaction and retention rates
• Acquire in-depth knowledge of the Respond.io platform and identify opportunities for customer growth, collaborating with the internal team to propose upsells

Customer Success Manager – EMEA

Technical Customer Support Associate – EMEA

Account Executive

• Role Description: At Respond.io, Sales are pivotal to our company’s success. As a sales personnel, you will be using proactive and inbound selling strategies to engage with mid to large-size businesses to close new business. You will use your knowledge of handling B2B sales to identify business opportunities with current leads and prospective key clients. We are looking for a Account Executive to join our Sales team and focus on our Mid Market customers across EMEA.\n• Responsibilities: Be the driving force behind our revenue growth by proactively seeking new opportunities. Educate potential customers on the immense value that respond.io offers. Provide tailored solution recommendations based on customers' unique business needs and usage patterns. Manage multiple customer relationships simultaneously, guiding them through various stages of the sales process. Handle inbound customer inquiries with finesse, effectively addressing billing, legal, security, and technical concerns. Act as the advocate for our customers, collecting valuable feedback to fuel ongoing improvements, including product enhancements. Stay informed about industry trends, competitive offerings, and emerging technologies to effectively position the company’s products in the market. Assist with additional tasks and responsibilities as needed to contribute to the team's success. If you enjoy working with customers from a variety of industries in a rapidly changing environment, then come and join us!

Technical Customer Support – EMEA

Technical Customer Support – LATAM

Technical Customer Support Associate – LATAM

Customer Success Manager – EMEA

Technical Customer Support Associate – EMEA

Account Executive (EMEA)