respond.io

Business Development Rep

• Collaborating closely with Sales Executives to drive pipeline growth across EMEA regions.
• Creating personalized outreach to multiple stakeholders, including decision-makers and influencers, for key prospects & customer accounts.
• Providing a world-class prospect and customer experience through every interaction, ensuring that they feel understood and valued.
• Becoming a product expert and learning to articulate the value of respond.io’s solutions to potential clients effectively.
• Keeping meticulous records of interactions with leads in our CRM, including progress made, follow-up activities, and next steps.
• Helping to build scalable demand generation campaigns based on data-driven insights and industry best practices.
• Identifying and proposing improvements to optimize results.

Business Development Representative, EMEA

Account Executive

• Be the driving force behind our revenue growth by proactively seeking new opportunities
• Own and manage the sales cycle from discovery to close, including qualification, solution presentation, negotiation, and closing
• Educate potential customers on the immense value that respond.io offers
• Provide tailored solution recommendations based on customers' unique business needs and usage patterns
• Manage multiple customer relationships simultaneously
• Handle inbound customer inquiries, effectively addressing billing, legal, security, and technical concerns
• Act as the advocate for our customers, collecting valuable feedback
• Work closely with the Customer Success team and other teams to ensure smooth handover of clients
• Develop strategic plans for targeted key accounts to expand usage and identify opportunities for upsell and cross-sell

Account Executive, LATAM

Business Development Representative, LATAM

• Be the driving force behind our revenue growth by proactively seeking new opportunities.
• Own and manage the sales cycle from discovery to close, including qualification, solution presentation, negotiation, and closing.
• Educate potential customers on the immense value that respond.io offers.
• Provide tailored solution recommendations based on customers' unique business needs and usage patterns.
• Manage multiple customer relationships simultaneously, guiding them through various stages of the sales process.
• Handle inbound customer inquiries with finesse, effectively addressing billing, legal, security, and technical concerns.
• Act as the advocate for our customers, collecting valuable feedback to fuel ongoing improvements, including product enhancements.
• Stay informed about industry trends, competitive offerings, and emerging technologies to effectively position the company’s products in the market.
• Assist with additional tasks and responsibilities as needed to contribute to the team's success.
• Work closely with the Customer Success team and other teams to ensure smooth handover of clients and alignment on client feedback and product improvements.
• Develop strategic plans for targeted key accounts to expand usage and identify opportunities for upsell and cross-sell, ensuring long-term success and client satisfaction.

Business Development Representative, EMEA

Account Executive, LATAM

Business Development Representative, LATAM

Account Executive, EMEA