Customer Service, Rebate Processing Specialist
Resource Innovations
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • Utah • United States
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Salary
💰 $17 - $21 per hour
Job Level
About the role
- Provides basic troubleshooting and recommend solutions
- Data Entry - enters data into various database applications
- Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
- Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents
- Communicates effectively as part of team approach with other departments in servicing customers
- Provides customer service activities such as responding to emails and phone calls
- Provides exceptional customer service and call handling in a customer centric environment
- Safeguards confidential customer information
- May provide peer training to co-workers job shadowing support as assigned in area of responsibility
- Willing to support any program within the department as assigned
- Other duties as assigned
Requirements
- Minimum of a high school diploma or equivalent
- Must be able to work an 8-hour shift as assigned within the hours of 8 am to 6 pm
- Minimum 6+ months of related work experience in a call center environment
- Proficiency in 10-key data entry from computer keyboard
- Experience with various Microsoft programs, including Word, Excel, Access
- Strong attention to detail
- Strong organizational and prioritization skills and ability to multi-task
- Excellent written and verbal communication skills
- A positive and customer-friendly outlook
- Able to follow directions as they are given
- Preferred Education, Skills and Experience:
- Experience in a data entry processing and customer centric call center environment preferred
- Experience working in energy efficiency or utility fields a plus
- English and Spanish speaking
Benefits
- Competitive salaries based on skills and experience
- Discretionary annual bonus
- Three weeks paid vacation per year
- Paid holidays
- 401(k) retirement plan with employer matching
- Health insurance
- Dental insurance
- Vision insurance
- Other supplemental benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entry10-key data entryMicrosoft WordMicrosoft ExcelMicrosoft Access
Soft Skills
attention to detailorganizational skillsprioritization skillsmulti-taskingwritten communicationverbal communicationcustomer serviceteamworkpositive outlookability to follow directions
Certifications
high school diploma or equivalent