Responsible for strategic leadership, operational management, and continuous improvement of IT infrastructure and platform services
Oversee design, implementation, and performance of core infrastructure services including network operations, cloud platforms, identity and access management, Microsoft 365, Azure, AWS, and end-user support services
Lead teams responsible for Service Desk operations, infrastructure engineering, and cloud services
Partner closely with IT leadership and business stakeholders for infrastructure services aligned with organizational strategy and security standards
Oversee enterprise cloud platforms including Microsoft Azure and AWS, ensuring security, compliance, and governance standards are met
Establish standards, policies, and governance for infrastructure services
Monitor service-level agreements (SLAs) and operational performance metrics
Provide leadership and oversight of IT Service Desk and end-user support teams

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field required
Master’s degree in Information Systems or Business Administration (MBA) preferred
10+ years of experience in IT infrastructure, cloud operations, or platform engineering
Experience supporting hybrid cloud environments
Strong experience managing enterprise infrastructure including: cloud platforms (Microsoft Azure, AWS), enterprise networking, identity and access management, infrastructure security and certificates, Microsoft 365 services
Strong leadership and team development capabilities
Excellent stakeholder communication and collaboration skills
Strong problem-solving and decision-making abilities
Experience managing cross-functional IT initiatives
Ability to operate effectively in complex, enterprise technology environments
Focus on delivering high-quality end-user services
Experience managing enterprise infrastructure teams (preferred)
Experience implementing cloud transformation initiatives (preferred)
Experience managing enterprise Microsoft environments (preferred)
Experience operating infrastructure in regulated or security-sensitive environment (preferred)
Microsoft Certified: Azure Solutions Architect (preferred)
AWS Certified Solutions Architect (preferred)
Microsoft 365 Certifications (preferred)
ITIL Foundation or ITIL Managing Professional (preferred)
Certified Information Systems Security Professional (CISSP) or similar security certification (preferred)

Benefits

Competitive salaries based on skills, experience, and qualifications
Discretionary annual bonus eligibility
Comprehensive benefits package
Three weeks of paid vacation annually
Paid holidays
401(k) retirement plan with employer match
Medical, dental and vision coverage
Parental leave
Employee assistance program
Commuter benefits
Additional supplemental offerings

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT infrastructurecloud operationsplatform engineeringenterprise networkingidentity and access managementinfrastructure securityMicrosoft 365hybrid cloud environmentscloud transformation initiativesservice-level agreements

Soft Skills

leadershipteam developmentstakeholder communicationcollaborationproblem-solvingdecision-makingcross-functional managementoperational effectivenesshigh-quality service deliveryoversight

Certifications

Microsoft Certified: Azure Solutions ArchitectAWS Certified Solutions ArchitectMicrosoft 365 CertificationsITIL FoundationITIL Managing ProfessionalCertified Information Systems Security Professional (CISSP)