Customer Technical Support Representative
Cengage Group
Bilingual Customer Service and Rebate Processing Specialist
Resource Innovations
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona
Visit company websiteSalary
💰 $18 - $20 per hour
Job Level
Junior
About the role
- Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
- Provide basic troubleshooting and recommend solutions
- Maintain electronic filing system of applications, rebates and other supporting documents.
- Communicate effectively as part of team approach with other departments in servicing customers.
- Provide customer service activities such as responding to emails and phone calls.
- Other duties as assigned.
Requirements
- Minimum of a high school diploma or equivalent
- Minimum 6+ months of related work experience in a call center environment
- English and Spanish fluency.
- Proficiency in 10-key data entry from computer keyboard.
- Experience with various Microsoft programs, including Word, Excel, Access
- Strong attention to detail
- Strong organizational and prioritization skills and ability to multi-task
- Excellent written and verbal communication skills.
- A positive and customer-friendly outlook
- Able to follow directions as they are given.
- Experience in a data entry processing and customer centric call center environment preferred.
- Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm Arizona time.
- Interest in sustainability and passionate about making a meaningful impact on the environment.
