Be physically located in the United States
Be legally authorized to work in the United States
Be 18 years of age or older
Hold a High School Diploma or GED equivalent
Be willing to undergo and pass the required background screening
Prior experience supporting consumer tax software such as Intuit TurboTax
Guiding customers through tax return workflows and software navigation
Assisting users in locating prior-year returns, amendments, and account information
Troubleshooting basic product or technical "how-to" issues
Supporting customers via inbound phone and chat channels
Escalating complex tax or technical issues appropriately
Handling sensitive financial or personal data in secure environments
Maintain a compliant home office environment
Windows-based computer (Apple/macOS devices are not permitted)
Minimum Intel Core i5 processor (7th Generation or higher recommended)
8 to 12 GB RAM
Minimum 250 GB of available storage
Wired internet connection
USB noise-canceling headset
Up-to-date antivirus or endpoint protection software
Ability to support secure browser or VPN configurations
Reliable power and internet connectivity for production work
Fluent or native-level English communication skills
Strong written and verbal customer support capability
Ability to work multiple shift schedules, including evenings and weekends
Comfortable working in a structured, performance-driven remote support environment
Strong attention to detail and ability to follow defined processes

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

tax software navigationcustomer supporttroubleshootingcase documentationtechnical issue resolutionsecure data handlingWindows-based systemsVPN configurationsantivirus softwareperformance-driven support

Soft Skills

empathycommunicationattention to detailcustomer serviceproblem-solvingadaptabilitytime managementstructured workteam collaborationmultitasking

Certifications

High School DiplomaGED equivalent