Resilinc

Software Engineer

• Design and build highly engaging eLearning, certification programs, instructional videos, and interactive labs on technical topics including AI/ML use cases;Leverage AI tools to accelerate content development, simulations, and adaptive learning experiences;Translate complex technical workflows into clear, learner-friendly materials;Serve as the lead administrator for the LMS, managing users, course catalogs, reporting, integrations, and governance;Optimize the LMS for scalability, analytics, and continuous improvement of the learner experience;Partner LMS vendors on system enhancements and troubleshooting;Coordinate and execute webinars, virtual training events, and live workshops to support customer and internal enablement programs;Collaborate with SMEs and facilitators to design agendas, prep materials, and manage logistics;Provide technical production support (recording, breakout rooms, Q&A moderation, follow-up communications);Conduct learning needs assessments and requirements gathering with internal stakeholders and customers;Define learning objectives and success metrics aligned with product adoption and organizational goals;Apply instructional design best practices to ensure accessibility, inclusivity, and measurable impact;Partner closely with SMEs, product managers, data scientists, and engineers to extract technical knowledge and co-create accurate, impactful training;Facilitate SME content reviews, and iterative design cycles;Act as a trusted advisor on training approaches for technical enablement;Maintain high standards of usability and compliance (SCORM/xAPI);Continuously evaluate, update, and improve courses to ensure technical accuracy and learner engagement;Stay current with emerging trends in AI-driven learning and edtech innovation.

Technical Course Developer, Lead LMS Administrator

Customer Success Manager

• Serve as a strategic advisor to targeted clients in the pharmaceutical industry, guiding the development and advancement of their supply chain risk management (SCRM) programs.
• Conduct regular business reviews and data-driven assessments to evaluate client program health and identify opportunities for optimization.
• Deliver advanced workshops and strategic consulting sessions on topics such as risk management, AI integration, and supply chain self-healing.
• Analyze platform utilization and client data to provide actionable insights, peer benchmarking, and best practice recommendations.
• Collaborate closely with internal teams, including product, engineering, technical support, and implementation, to address client needs and drive continuous improvement.
• Act as a trusted subject matter expert, constructively challenging clients and offering innovative solutions to enhance their supply chain resilience and regulatory compliance.
• Support pre-sales initiatives by advising on client requirements and contributing to pipeline growth as appropriate.

Director, Strategic Advisory Services – Pharma / SCRM

Business Development Rep

• Help power the future of resilient supply chains by engaging inbound leads and generating outbound interest.
• Qualify inbound leads from marketing campaigns, webinars, LinkedIn, and digital ads; facilitate discovery calls; book qualified meetings for AE team.
• Research and reach out to mid-to-senior level procurement, supply chain, and risk leaders at enterprise accounts.
• Craft compelling outreach sequences mapping Resilinc’s platform to customer-specific pain points (e.g., forced labor compliance, supplier visibility gaps, tariff impacts).
• Leverage industry news and disruption events to drive urgency and collaborate with Marketing and Sales on targeted campaigns by vertical.

Technical Course Developer, Lead LMS Administrator

Director, Strategic Advisory Services – Pharma / SCRM

Business Development Representative, Enterprise AI Solutions