Reputation

Technical Support Engineer, Tier 3

Reputation

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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Tech Stack

AWSJavaLinuxMongoDBPython

About the role

  • Resolve complex technical issues requiring system-level diagnostics and deep analysis
  • Use scripting and tools to reproduce and isolate bugs across the application stack
  • Partner with Engineering on code-level bugs, incidents, and performance issues
  • Create scripts, internal tools, or automated checks to improve support capabilities
  • Contribute to roadmap input, incident post-mortems, and release readiness
  • Mentor Tier I and Tier II support staff, offering training and case feedback

Requirements

  • Must be a graduate in bachelor’s in computer science or related technical field preferred
  • 5+ years in technical support or enterprise SaaS environments
  • Advanced scripting or programming (e.g., Python, Java, Bash)
  • Familiarity with REST APIs, system logs, and monitoring tools (e.g., Datadog, New Relic)
  • Experience with MongoDB, Linux CLI, AWS environments
  • Strong documentation and mentoring skills
  • Expert troubleshooter with strong system and application knowledge
  • Comfortable under pressure and confident in managing high-profile cases
  • Enjoys solving hard problems and advocating for technical improvements
  • Collaborative, able to work in lockstep with developers and senior stakeholders
  • Proactive and thoughtful about driving long-term change in support operations.
Benefits
  • Health Insurance & Wellness Benefits : Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws
  • Maternity Benefits : Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy
  • Life Insurance : Insurance at 3x annual cost to the company (Term Insurance, GPA)
  • Accident/Disability Insurance : Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)
  • OPD : of 7500 per annum per employee
  • Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year)
  • 12 Casual/Sick leaves (Pro-rata calculated)
  • 2 Earned Leaves per Month (Pro-rata calculated)
  • 4 Employee Recharge days (aka company holiday/office closed)
  • Maternity & Paternity (6 months)
  • Bereavement Leave (10 Days)
  • Car Lease: Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
scriptingprogrammingPythonJavaBashREST APIsMongoDBLinux CLIAWStroubleshooting
Soft skills
documentationmentoringproblem-solvingcollaborationproactivecommunicationpressure managementadvocacy for improvementstrainingfeedback