Director, Service Operations
NJM Insurance Group
Associate Account Manager
Republic Services
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $37 per hour
Job Level
JuniorMid-Level
About the role
- Proactively maintain and retain relationships with existing customers for permanent commercial and industrial waste services in an assigned territory
- Make outbound calls and receive inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers
- Increase penetration in existing customer base by selling the full suite of Republic Services products
- Reach out to existing customers on a daily basis to maintain and retain customers
- Maintain knowledge of Company’s services, lines of business, pricing structures, and offer additional services
- Perform contractual re-signs on existing customers to extend customer relationship and increase profitability
- Respond to cancellation requests per escalation policy
- Communicate or respond to customers in support of company pricing initiatives
- Utilize Salesforce daily; schedule and document calls, meetings and proposals
- Capture customer emails, minimize rate restrictions and customer credits
- Meet regularly with Sales Manager to review weekly retention and relationship activities
- Perform other job-related duties as assigned
Requirements
- High school diploma or G.E.D. (Required)
- Minimum of 1 year of customer service experience. (Required)
- Waste or transportation industry experience. (Preferred)
