Call Center Representative

• JOB DUTIES: Accept and manage inbound calls, emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs\n• Research, assist, resolve, deescalate inquiries pertaining to loyalty reward accounts\n• Update and notate new and existing participant information in propriety systems\n• Identify and escalate priority issues\n• Attend program training and development classes\n• Follow detailed procedures for common questions\n• Assist in training other Contact Center staff through mentoring\n• Maintain professional standards at all times\n• QUALIFICATIONS: High School Diploma or GED Equivalent\n• 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)\n• Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment\n• Excellent communication skills with clear, articulate phone voice\n• Proficient writing and grammar skills\n• Proficient in Microsoft Office Suite\n• If working remotely in this role, must have a quiet dedicated work space with no distractions

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