Call Center Scheduler
Lifepoint Health®
Customer Ops Specialist I, call center, Temporary part time
Maritz
part-time
Posted on:
Location: Alabama, Florida, Idaho, Iowa, Kansas, Kentucky, Louisiana, Montana • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- JOB DUTIES: Accept and manage inbound calls, emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs\n
- Research, assist, resolve, deescalate inquiries pertaining to loyalty reward accounts\n
- Update and notate new and existing participant information in propriety systems\n
- Identify and escalate priority issues\n
- Attend program training and development classes\n
- Follow detailed procedures for common questions\n
- Assist in training other Contact Center staff through mentoring\n
- Maintain professional standards at all times\n
- QUALIFICATIONS: High School Diploma or GED Equivalent\n
- 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)\n
- Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment\n
- Excellent communication skills with clear, articulate phone voice\n
- Proficient writing and grammar skills\n
- Proficient in Microsoft Office Suite\n
- If working remotely in this role, must have a quiet dedicated work space with no distractions
Requirements
- High School Diploma or GED Equivalent\n
- 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)\n
- Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment\n
- Excellent communication skills with clear, articulate phone voice\n
- Proficient writing and grammar skills\n
- Proficient in Microsoft Office Suite\n
- If working remotely in this role, must have a quiet dedicated work space with no distractions
