Providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services.
Responding to inquiries, processing orders, preparing correspondence, troubleshooting issues, and fulfilling customer needs promptly and professionally.
Mentoring junior staff and providing escalated support to resolve complex issues and enhance customer satisfaction.
Establishing effective communication pathways to handle customer inquiries.
Collaborating with appropriate teams to ensure swift resolution of customer concerns.
Investigating billing discrepancies, processing adjustments, and managing invoicing and collections.

Requirements

4-7 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field.
Advanced knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices.
Knowledge of accounting processes.
Ability to identify trends and data patterns.
Ability to work within a team environment and handle multiple assignments simultaneously.
Proficient with Microsoft Office, DocuSign, and PDF writer.
Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations.

Benefits

Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicewaste treatmentwaste disposalbilling discrepanciesaccounting processesdata analysistechnical documentationRCRA Lawswaste characterization

Soft Skills

mentoringcommunicationcollaborationproblem-solvingtime management