Reply

Delivery Lead – Supply Chain Solutions

Reply

full-time

Posted on:

Location Type: Hybrid

Location: Detroit • Missouri • United States

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Salary

💰 $130,000 - $160,000 per year

Job Level

Senior

About the role

  • Own end-to-end delivery of all LEA Reply implementations in North America (WMS, YMS, LMS, and related modules).
  • Define and enforce delivery governance, methodology, and quality standards aligned with global Reply frameworks.
  • Build and scale the North American implementation team, including onboarding, training, structure, and performance management.
  • Proactively manage delivery risk, escalations, and corrective action plans to ensure on-time, on-budget outcomes.
  • Ensure solutions align with customer business objectives, ROI expectations, and operational realities, supporting late-stage sales and complex pursuits.
  • Own services financial performance, including margin, utilization, forecasting, and delivery predictability.
  • Oversee post–go-live stabilization and transition to Customer Success, driving satisfaction and long-term referenceability.
  • Collaborate with global Reply teams and partners to balance capacity, share best practices, and ensure consistent customer experience.

Requirements

  • 5 years of experience in supply chain software consulting or implementation leadership.
  • Proven experience delivering WMS or supply chain execution system implementations.
  • Proven knowledge of system architectures and modern technologies.
  • Experience managing multi-site, enterprise, or global deployments.
  • Strong team organization acumen with attention to financial aspects related to long-term projects.
  • Executive-level communication and stakeholder management skills.
Benefits
  • Benefits included as part of compensation
  • Bonuses based on performance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
WMSYMSLMSsupply chain software consultingsystem architecturessupply chain execution systemsfinancial performance managementdelivery governancerisk managementforecasting
Soft Skills
team organizationattention to detailexecutive-level communicationstakeholder managementperformance managementcollaborationcustomer satisfaction focusproblem-solvingtraining and onboardingescalation management