Replit

Support Engineer I – Weekend Shift

Replit

full-time

Posted on:

Location Type: Hybrid

Location: Foster City • California • United States

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Salary

💰 $110,000 - $140,000 per year

Job Level

Junior

About the role

  • Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
  • Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
  • Directly contribute to and maintain the Support team's Knowledge Base.
  • Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.

Requirements

  • Prior experience in software development or relevant technical support experience
  • Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
  • Strong time management and ticket triage skills with comfort in performance tracking and regular reporting.
  • Excellent communication skills with initiative to ask questions when encountered with the unknown.
  • Experience with support tools and ticketing systems (e.g. Zendesk)
Benefits
  • Competitive Salary & Equity
  • 401(k) Program
  • Health, Dental, Vision and Life Insurance
  • Short Term and Long Term Disability
  • Paid Parental, Medical, Caregiver Leave
  • Commuter Benefits
  • Monthly Wellness Stipend
  • Autonomous Work Environment
  • In Office Set-Up Reimbursement
  • Flexible Time Off (FTO) + Holidays
  • Quarterly Team Gatherings
  • In Office Amenities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software developmenttechnical supportticket triageperformance tracking
Soft Skills
time managementcommunicationinitiative