Rentokil Pest Control North America

Technical Service Manager

Rentokil Pest Control North America

full-time

Posted on:

Location Type: Remote

Location: Illinois • Iowa • United States

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Salary

💰 $84,300 - $96,900 per year

About the role

  • Subject matter expert in pest control strategies for specified market segment/s and LOBs
  • Responsible for developing and supporting Operations with implementation of best of breed service delivery protocols and processes
  • Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, development and deployment of corrective action plans
  • Coaches and develops pest control knowledge and acumen of Operations leaders to enable development and coaching of Technicians
  • Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met
  • Performs site assessments (quality, structural, sanitation) to identify root cause/s of pest infestation, develops action plans in collaboration with Operations, and assists Operations with deployment of the Action Plan
  • Works collaboratively with Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers

Requirements

  • Four year college biological science degree in entomology or related sciences is preferred, but not required
  • Board Certified Entomologist (BCE) or ACE preferred
  • A minimum 5 yrs. of related structural pest management experience required
  • 2 years+ of Structural Pest Management field experience
  • 1 years+ management experience required
  • Strong project management skills
  • Strong change management skills
  • Written and verbal communication skills, including delivery of formal presentations
  • Quantitative and qualitative analytical skills
Benefits
  • Start Day 1 for Full-Time Colleagues - No Waiting Period!
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
  • 401(k) retirement plan with company-matching contributions
  • Tuition Reimbursement benefits (for FT Colleagues)
  • Vacation days & sick days
  • Company-paid holidays & floating holidays
  • Professional and Personal Growth: Multiple avenues to grow your career
  • Training and development programs available
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
pest control strategiesdata analysissite assessmentstroubleshootingcorrective action plansservice delivery protocolsKPI monitoringproject managementchange managementquantitative analysis
Soft Skills
coachingdevelopmentcollaborationproblem solvingcustomer satisfactioncommunicationformal presentationsleadership
Certifications
Board Certified Entomologist (BCE)ACE