Customer Service Specialist
Rentokil Initial
full-time
Posted on:
Location Type: Remote
Location: United Arab Emirates
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About the role
- Are you ready to take your customer service career to the next level? Join us at Rentokil Boecker a leader in providing innovative pest control solutions and services.
- As a Customer Service Specialist, you will be the first point of contact for our customers, providing a friendly and professional service.
- Handle inbound customer calls and provide support in a timely and professional manner.
- Assist customers with their concerns and inquiries, ensuring satisfaction.
- Communicate effectively with field technicians and other departments to ensure seamless service.
- Maintain records and documentation of customer interactions.
- Promote our services and educate customers on pest management solutions.
- Address customer complaints and provide appropriate solutions.
- Contribute to a positive team environment by supporting colleagues and sharing knowledge.
Requirements
- Bachelor Degree in Business Administration
- Previous experience in customer service, preferably in a call center or fast-paced environment.
- Strong communication skills, both verbal and written.
- Ability to empathize with customers and understand their needs.
- Proficient in Microsoft Office Suite and CRM systems.
- Strong problem-solving skills and ability to think on your feet.
- Ability to work under pressure with a focus on quality and attention to detail.
- Team player with a willingness to learn and grow.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experienceproblem-solvingattention to detailMicrosoft Office SuiteCRM systems
Soft Skills
communication skillsempathyteam playerability to work under pressurewillingness to learn
Certifications
Bachelor Degree in Business Administration