Program Manager
Rentokil Initial
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Manages a client portfolio composed of a large number of clients with individual annual revenues below $100K per client.
- Establishes productive, professional, and consultative relationships with key personnel throughout assigned client organizations (at both the franchise and corporate level).
- Coordinates the involvement of the vertical team (Specialists, Support Services, technical resources, operations management, and leadership) in order to meet account performance objectives and client's expectations.
- Connects key stakeholders within a client's organization to the Steritech team through formal and informal meetings.
- Develop and maintain an in-depth knowledge of the market segment, sharing insights, trends, benchmarking, and best practices with clients assigned.
- Proactively assesses company performance on quality, calibration, round spread, dayparting, survey results, Specialist feedback and manages SLAs.
- Meets assigned targets for growth, profitability, A/R and strategic objectives in assigned accounts.
- Works with Accounts Receivable and client to ensure payment of any outdated invoices.
- Executes successful contract renewals and price increase terms with clients assigned.
- Performs basis support service tasks that maintain the client’s base account.
- Proactively assesses, clarifies, validates customer needs and adds value to customers programs while ensuring Steritech profitability.
- Responsible for submitting weekly, monthly, and yearly reports as required; including ensuring administrative procedures are performed as necessary to complete required reports.
- Performs all other duties as assigned.
Requirements
- Excellent French and English communication skills (spoken and written) are essential for collaborating with clients and internal teams.
- Must have a Bachelor’s Degree in business or management-related field or three years progressive management experience in a related service industry or successful completion of account management track (internal candidates).
- Must be a self-starter with the ability to perform in high pressure and dynamic situations with skill and tact.
- Exhibit strong time management skills and the ability to self-organize.
- Demonstrated ability to execute on projects and initiatives.
- Excellent communication skills, both verbal and written.
- Accomplished in virtual meeting facilitation.
- Ability to effectively negotiate with a track-record of results.
- Ability to demonstrate financial knowledge and business acumen.
- Attention to detail.
- Sound decision making skills.
- Desire and ability to travel via car and airplane to meet clients, field operations, attend meetings and conferences as necessary.
- Proficiency with Google applications (docs, sheets, calendar, drive, etc.).
- Must pass pre-employment background screenings (DMV, criminal, drug).
Benefits
- Company Car
- Annual bonus
- Company cell phone and laptop
- Company paid holidays, vacation and sick time.
- Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
- Employee Assistance Program that offers services such as free counselling services and other benefits
- Retirement Savings plan with highly-competitive company-matching contributions of 3.5%.
- Employee Discounts
- Fantastic Tuition Reimbursement benefits & Scholarship Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementfinancial knowledgebusiness acumenproject executioncontract renewalSLA managementperformance assessmentbenchmarkingreporting
Soft skills
communication skillstime managementself-organizationnegotiationattention to detaildecision makingself-starteradaptabilityconsultative relationship building
Certifications
Bachelor’s Degree in business or management-related field