Renew Digital

General

• Trusted Dental Technologies is the parent-brand formed by the synergistic merger of three market-leading businesses
• Adding Technicians to deliver excellent customer support and perform on-site installation and service of computers and X-Ray equipment for dental and dental specialty offices
• Enjoy traveling, growing IT skills, not afraid to get hands dirty and find solutions, and enjoy delivering exceptional customer experience
• Working in a fast-paced environment, wearing many hats
• Install, Remove and/or Certify Equipment: Install panoramic X-ray and cone beam equipment and related computers
• Calibrate the equipment to ensure high-quality images and optimum performance
• Test and remove existing equipment for either purchase for recertification or disposal
• Grow the knowledge of our Trusted Dental Technicians through co-travel certifications and manage 3rd party helpers by assigning and monitoring tasks
• Conduct performance tests on purchased equipment to ensure proper quality and condition
• Maintain tools and test equipment properly
• Provide on-site or remote technical support for computers and dental imaging equipment
• Create and maintain necessary technical documentation and procedures
• Complete required internal, regulatory documentation, and expense reports on time
• Install, troubleshooting, and configuration of digital systems controlled by 1-2 computer systems connected via ethernet and wireless methods
• Present training to small groups of doctors and dental staff on basic equipment, hardware operations and software training
• Maintain regular communications with customers and team members to ensure resolution and proper follow-up, leading to customer satisfaction
• Meet health and human services, environmental health and safety and/or other applicable regulatory requirements
• Utilize the escalation process to resolve customer service issues and conduct effective root cause analysis that will lead to effective problem solving
• Work as a member of the team to provide efficient and cost-effective service delivery to all assigned customers
• Assume added responsibilities as asked.

Installation Technician

• Install, Remove and/or Certify Equipment: Install panoramic X-ray and cone beam equipment and related computers.
• Calibrate the equipment to ensure high-quality images and optimum performance.
• Test and remove existing equipment for either purchase for recertification or disposal.
• Grow the knowledge of our Trusted Dental Technicians through co-travel certifications and manage 3rd party helpers by assigning and monitoring tasks.
• Conduct performance tests on purchased equipment to ensure proper quality and condition.
• Maintain tools and test equipment properly.
• Have a “handyman acumen” – it is necessary to have the mechanical understanding of construction methods to facilitate the installation of capital equipment, electrical connections, low-voltage connection, and be at ease with using power and hand tools.
• Provide Services: Deliver on-site or remote technical support for computers and dental imaging equipment.
• Create and maintain necessary technical documentation and procedures.
• Complete required internal, regulatory documentation, and expense reports on time.
• Install, troubleshooting, and configuration of digital systems controlled by 1-2 computer systems connected via ethernet and wireless methods.
• Present training to small groups of doctors and dental staff on basic equipment, hardware operations and software training.
• Maintain regular communications with customers and team members to ensure resolution and proper follow-up, leading to customer satisfaction.
• Meet health and human services, environmental health and safety and/or other applicable regulatory requirements.
• Utilize the escalation process to resolve customer service issues and conduct effective root cause analysis that will lead to effective problem solving.
• Work as a member of the team to provide efficient and cost-effective service delivery to all assigned customers.
• Assume added responsibilities as asked.

Equipment Technician

• Install, Remove and/or Certify Equipment: Install panoramic X-ray and cone beam equipment and related computers.
• Calibrate the equipment to ensure high-quality images and optimum performance.
• Test and remove existing equipment for either purchase for recertification or disposal.
• Grow the knowledge of our Trusted Dental Technicians through co-travel certifications and manage 3rd party helpers by assigning and monitoring tasks.
• Conduct performance tests on purchased equipment to ensure proper quality and condition.
• Maintain tools and test equipment properly.
• Have a “handyman acumen” – it is necessary to have the mechanical understanding of construction methods to facilitate the installation of capital equipment, electrical connections, low-voltage connection, and be at ease with using power and hand tools.
• Provide Services: Deliver on-site or remote technical support for computers and dental imaging equipment.
• Create and maintain necessary technical documentation and procedures.
• Complete required internal, regulatory documentation, and expense reports on time.
• Install, troubleshooting, and configuration of digital systems controlled by 1-2 computer systems connected via ethernet and wireless methods.
• Be a resource to our customers: Present training to small groups of doctors and dental staff on basic equipment, hardware operations and software training.
• Maintain regular communications with customers and team members to ensure resolution and proper follow-up, leading to customer satisfaction.
• Meet health and human services, environmental health and safety and/or other applicable regulatory requirements.
• Utilize the escalation process to resolve customer service issues and conduct effective root cause analysis that will lead to effective problem solving.
• Work as a member of the team to provide efficient and cost-effective service delivery to all assigned customers.
• Assume added responsibilities as asked.