Installation Technician

Renew Digital

Installation Technician providing on-site installation and service of dental imaging equipment and computers. Working in a fast-paced environment with a focus on customer support and equipment installation.

Posted 6/25/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Trusted Dental Technologies is the parent-brand formed by the synergistic merger of three market-leading businesses
Adding Technicians to deliver excellent customer support and perform on-site installation and service of computers and X-Ray equipment for dental and dental specialty offices
Enjoy traveling, growing IT skills, not afraid to get hands dirty and find solutions, and enjoy delivering exceptional customer experience
Working in a fast-paced environment, wearing many hats
Install, Remove and/or Certify Equipment: Install panoramic X-ray and cone beam equipment and related computers
Calibrate the equipment to ensure high-quality images and optimum performance
Test and remove existing equipment for either purchase for recertification or disposal
Grow the knowledge of our Trusted Dental Technicians through co-travel certifications and manage 3rd party helpers by assigning and monitoring tasks
Conduct performance tests on purchased equipment to ensure proper quality and condition
Maintain tools and test equipment properly
Provide on-site or remote technical support for computers and dental imaging equipment
Create and maintain necessary technical documentation and procedures
Complete required internal, regulatory documentation, and expense reports on time
Install, troubleshooting, and configuration of digital systems controlled by 1-2 computer systems connected via ethernet and wireless methods
Present training to small groups of doctors and dental staff on basic equipment, hardware operations and software training
Maintain regular communications with customers and team members to ensure resolution and proper follow-up, leading to customer satisfaction
Meet health and human services, environmental health and safety and/or other applicable regulatory requirements
Utilize the escalation process to resolve customer service issues and conduct effective root cause analysis that will lead to effective problem solving
Work as a member of the team to provide efficient and cost-effective service delivery to all assigned customers
Assume added responsibilities as asked.

Requirements

What you’ll need

Graduate of electronics/technology program and MSCE or equivalent IT Certification
Basic skills and comfort level with electrical and electromechanical systems
Minimum of a Basic IT understanding relative to Operating Systems, networking, etc.
Understanding of residential and commercial building/construction methods a plus
Skilled in use of power hand tools, low-voltage and all will help immensely to facilitate the installation of capital equipment into dental offices.
Experience with installation or service with a minimum of one of the leading market manufacturers of CBCT such as Sirona, Dexis, Instrumentarium, Planmeca, Carestream, Vatech, Axion, and Ray brand.
Computer networking knowledge and experience desired
Proximity to major airport.
Ability to travel 4 nights per week on average.
Occasional weekend and holiday travel are needed. Travel is a major focus of this position.
Traveling with tools and equipment for installation process will be needed.
Ability to lift over 100 pounds.
Valid driver license and ability to obtain a passport if travel outside of the US is necessary.
Prior military experience is welcomed!

Benefits

Comp & perks

We strive to enrich the lives of our team and offer a variety of health and wellness benefits
Paid time off
An environment that celebrates continuous learning and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

installationtroubleshootingconfigurationcalibrationperformance testingtechnical documentationelectrical systemselectromechanical systemscomputer networkingdigital systems

Soft Skills

customer supportproblem solvingcommunicationteamworktrainingtime managementadaptabilityattention to detailcustomer satisfactionleadership

Certifications

MSCEIT Certification