Installation Technician

Renew Digital

Installation Technician delivering technical support and installation of X-ray equipment in dental offices. Requires traveling, troubleshooting, and collaboration with dental staff.

Posted 6/25/2026full-timeRemote • Connecticut, Idaho, Massachusetts, New Jersey, New York, Vermont, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Install, Remove and/or Certify Equipment: Install panoramic X-ray and cone beam equipment and related computers.
Calibrate the equipment to ensure high-quality images and optimum performance.
Test and remove existing equipment for either purchase for recertification or disposal.
Grow the knowledge of our Trusted Dental Technicians through co-travel certifications and manage 3rd party helpers by assigning and monitoring tasks.
Conduct performance tests on purchased equipment to ensure proper quality and condition.
Maintain tools and test equipment properly.
Have a “handyman acumen” – it is necessary to have the mechanical understanding of construction methods to facilitate the installation of capital equipment, electrical connections, low-voltage connection, and be at ease with using power and hand tools.
Provide Services: Deliver on-site or remote technical support for computers and dental imaging equipment.
Create and maintain necessary technical documentation and procedures.
Complete required internal, regulatory documentation, and expense reports on time.
Install, troubleshooting, and configuration of digital systems controlled by 1-2 computer systems connected via ethernet and wireless methods.
Be a resource to our customers: Present training to small groups of doctors and dental staff on basic equipment, hardware operations and software training.
Maintain regular communications with customers and team members to ensure resolution and proper follow-up, leading to customer satisfaction.
Meet health and human services, environmental health and safety and/or other applicable regulatory requirements.
Utilize the escalation process to resolve customer service issues and conduct effective root cause analysis that will lead to effective problem solving.
Work as a member of the team to provide efficient and cost-effective service delivery to all assigned customers.
Assume added responsibilities as asked.

Requirements

What you’ll need

Graduate of electronics/technology program and MSCE or equivalent IT Certification
Basic skills and comfort level with electrical and electromechanical systems
Minimum of a Basic IT understanding relative to Operating Systems, networking, etc.
Understanding of residential and commercial building/construction methods a plus
Skilled in use of power hand tools, low-voltage and all will help immensely to facilitate the installation of capital equipment into dental offices.
Experience with installation or service with a minimum of one of the leading market manufacturers of CBCT such as Sirona, Dexis, Instrumentarium, Planmeca, Carestream, Vatech, Axion, and Ray brand.
Computer networking knowledge and experience desired
Proximity to major airport.
Ability to travel 4 nights per week on average.
Occasional weekend and holiday travel are needed.
Ability to lift over 100 pounds.
Valid driver license and ability to obtain a passport if travel outside of the US is necessary.
Prior military experience is welcomed!

Benefits

Comp & perks

We strive to enrich the lives of our team and offer a variety of health and wellness benefits
paid time off
an environment that celebrates continuous learning and development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

installationcalibrationtroubleshootingconfigurationperformance testingelectrical systemselectromechanical systemscomputer networkingtechnical documentationroot cause analysis

Soft Skills

customer servicecommunicationteamworktrainingproblem solvingtask managementleadershiporganizational skillsadaptabilityattention to detail

Certifications

MSCEIT Certificationvalid driver license