Remote

Account Manager

• Vendor Evaluation: Lead the evaluation and selection of vendors, aligning with strategic business goals.
• Project Leadership: Oversee project timelines and deliverables, ensuring successful execution.
• Performance Metrics: Develop and monitor KPIs to assess vendor performance and service quality.
• Cost Optimization: Implement solutions to reduce costs and improve vendor service efficiency.
• Technology Integration: Support the integration of technology solutions to enhance vendor management processes.

Payroll Vendor Relationship Manager – APAC

Sales Development Rep

• Respond, engage and qualify outbound leads and inquiries
• Sourcing new sales prospects and reaching out to them to book appointments for Account Executives
• Clearly communicating Remote's value propositions to prospects and learning about their needs to see if there’s a good fit
• Providing support to Account Executive team as needed
• Be responsible for educating and developing prospects leading to hand-off to sales teams
• Create target prospects lists and penetrate key accounts
• Cold call into prospects generated by variety of outside sources
• Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle

Outbound Sales Development Representative – Southeast Asia, Korean, Japanese, Bahasa speaking

Client Services Representative

• Serve as specialist level support for all inquiries or issues related to employee payroll runs.
• Regional Specialist for all products: Act as the specialist for all payroll-related matters in your assigned region or sub-region, ensuring all stakeholders are informed of any changes, delays, or updates.
• Function as a main point of contact for urgent issues and customer escalations and join customer video calls to find quick solutions.
• Work autonomously on customer escalations and diligently bring them to quick resolution.
• Collaborate seamlessly: work hand-in-hand with various teams, including Customer Experience, Payroll Operations, and others, to deliver exceptional support and meet service level agreements (SLAs).
• May be assigned to specific customers to deliver premium support, ensuring high satisfaction and timely issue resolution

Payroll Client Services Specialist

Payroll

• Experienced in regional / global payroll operations specifically Croatia & Serbia.
• Ability to manage risk and exercise judgement to resolve/escalate issues. Exercise discretion when handling confidential matters
• Understanding of global payroll best practices.
• Experience in implementing payroll in multiple countries and in managing relationships with third party payroll services.
• Proficient in using software tools like SAP, Excel / Google Sheet.
• Proven experience as Payroll Expert, with extensive knowledge of the payroll function including preparation, balancing, internal control, and payroll taxes.
• An analytical mindset with great problem-solving abilities.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• You understand the need and ideal to work largely asynchronously.

Payroll Lead

• Experienced in regional / global payroll operations specifically Slovakia.
• Ability to manage risk and exercise judgement to resolve/escalate issues. Exercise discretion when handling confidential matters.
• Understanding of global payroll best practices.
• Experience in implementing payroll in multiple countries and in managing relationships with third party payroll services.
• Proficient in using software tools like SAP, Excel / Google Sheet.
• Proven experience as Payroll Expert, with extensive knowledge of the payroll function including preparation, balancing, internal control, and payroll taxes.
• An analytical mindset with great problem-solving abilities.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• You understand the need and ideal to work largely asynchronously.

• Own compliance for your country or region
• Ensure local requirements are correctly interpreted, documented, and implemented across processes, systems, and customer workflows.
• Translate statutory rules, payroll logic, tax calculations, thresholds, and edge cases into structured requirements for Product and Engineering.
• Partner with Product Design to create user experiences that are compliant, intuitive, and auditable.
• Review specifications, test logic, and validate product outputs to ensure legislative accuracy.
• Own and deliver multi-country or high-risk audits from planning through remediation.
• Establish audit frameworks that scale across new and existing jurisdictions.
• Identify root causes and drive systemic improvements.
• Serve as the primary escalation point for compliance issues in your region, supporting Incident Managers to resolve incidents swiftly and effectively.
• Partner cross-functionally to resolve incidents quickly and implement permanent corrective and preventative actions.
• Create clear, scalable, and documented processes for payroll compliance operations.
• Develop controls, SOPs, and monitoring mechanisms to ensure ongoing adherence.
• Align global policies with regional requirements and drive consistency across markets.
• Build training materials, guidance, and rules documentation to upskill internal teams.
• Deliver quarterly enablement, lead learning sessions, and coach Specialists and Leads.
• Maintain high-quality documentation for compliance rules, workflows, and system logic.
• Partner with Product, Engineering, Legal, Support, and Customer Success to ensure compliance is embedded into decision-making.
• Achieve ≥90% stakeholder satisfaction by being responsive, proactive, and solutions-oriented.
• Support go-to-market, customer escalations and expansion initiatives with clear compliance guidance.

Payroll Strategy & Compliance Expert

• Own compliance for your country or region
• Ensure local requirements are correctly interpreted, documented, and implemented across processes, systems, and customer workflows.
• Embed legislation into Remote’s product
• Translate statutory rules, payroll logic, tax calculations, thresholds, and edge cases into structured requirements for Product and Engineering.
• Partner with Product Design to create user experiences that are compliant, intuitive, and auditable.
• Review specifications, test logic, and validate product outputs to ensure legislative accuracy.
• Lead complex audits and compliance programs
• Own and deliver multi-country or high-risk audits from planning through remediation.
• Establish audit frameworks that scale across new and existing jurisdictions.
• Identify root causes and drive systemic improvements.
• Lead investigations and incident resolution
• Serve as the primary escalation point for compliance issues in your region, supporting Incident Managers to resolve incidents swiftly and effectively.
• Partner cross-functionally to resolve incidents quickly and implement permanent corrective and preventative actions.
• Design and implement processes and governance frameworks
• Create clear, scalable, and documented processes for payroll compliance operations.
• Develop controls, SOPs, and monitoring mechanisms to ensure ongoing adherence.
• Align global policies with regional requirements and drive consistency across markets.
• Enablement, documentation, and knowledge sharing
• Build training materials, guidance, and rules documentation to upskill internal teams.
• Deliver quarterly enablement, lead learning sessions, and coach Specialists and Leads.
• Maintain high-quality documentation for compliance rules, workflows, and system logic.
• Cross-functional influence & stakeholder partnership
• Partner with Product, Engineering, Legal, Support, and Customer Success to ensure compliance is embedded into decision-making.
• Achieve ≥90% stakeholder satisfaction by being responsive, proactive, and solutions-oriented.
• Support go-to-market, customer escalations and expansion initiatives with clear compliance guidance.

• Act as a true subject matter expert for the country
• Manage existing relationships with key stakeholder within Payroll Implementation, Finance, Product, Engineers.
• Process full end to end payroll in-house, statutory filing requirements, exceptions, approvals, payments and compliance.
• Ensure full data integrity and quality
• Accounting/reconciliations
• Focus on KPIs and SLAs
• Implement and improve processes
• Mentor and support payroll specialists
• Back up regional managers during times of absence

Lead Payroll Specialist

• Lead, manage, and scale the global team of Onboarding Consultants to deliver exceptional client implementation outcomes.
• Provide strategic direction, mentorship, and career development to team members.
• Define, implement, and monitor operational KPIs, SLAs, and performance metrics to ensure world-class onboarding experiences.
• Partner with internal stakeholders (Sales, Product, Customer Success, Payroll, Legal) to ensure cross-functional alignment and smooth transitions through the customer journey.
• Champion process optimization, documentation, and automation to improve scalability and consistency.
• Develop and execute strategies for continuous improvement in client onboarding satisfaction, efficiency, and quality.
• Serve as the voice of the customer during onboarding and advocate for enhancements to Remote’s products and services.
• Collaborate with leadership to forecast resourcing needs and support hiring, training, and professional growth of the team.
• Drive change management and adoption of new tools, frameworks, and methodologies within the onboarding organization.
• Use data and insights to measure impact, identify trends, and inform decision-making.
• Act as a thought partner to senior leadership in shaping the onboarding strategy and roadmap.

Senior Manager, Payroll Onboarding Consultants

Frontend Engineer

• You'll join the Website team, responsible for the development and maintenance of our public-facing website.
• Our team works with React and Next.js on the frontend.
• You'll be responsible for the development and maintenance of our public-facing web presence.
• This includes implementing SEO best practices to enhance search engine rankings and drive organic traffic.
• Your role will involve conducting performance audits, collaborating with Marketing and Sales teams, and mentoring other engineers in these areas.

Senior Frontend Engineer, Website – SEO

Outbound Sales Development Representative – Korean, Japanese, Bahasa

Customer Support

• Manage and scale the team: Hire, coach, and develop a high-performing team of CC specialists. Create a culture of ownership, innovation, and excellence, ensuring team members are equipped to contribute beyond ticket resolution.
• Lead performance management: Set clear goals and provide structured feedback to foster high performance and continuous development.
• Drive data-led improvements: Track team metrics and lead root cause investigations into customer and support data. Identify pain points and ensure sustainable fixes are implemented.
• Own the iteration of core workflows, support systems, macros, documentation, and internal processes to reduce customer effort and increase internal efficiency
• Own escalation and feedback loops: Oversee escalated customer issues, ensure learnings are captured and looped back into product, training, or process changes.
• Lead the CC Partnership Support Program, collaborating closely with Partnership and Ops teams to ensure strong CX metrics and scalability in partnership support.
• Use data to own and deliver on key CX goals (e.g. CSAT, response times, backlog management), and drive improvements that are visible to the business and the customer.

Manager, Customer Care – APAC

Human Resources

• Act as a primary point of contact for clients, delivering client focused legal, human resources, and advisory support
• Partner closely with Operations teams to ensure seamless collaboration and high quality outcomes for clients
• Lead and manage a team of Employee Lifecycle Specialists, providing hands on coaching, mentorship, and performance guidance
• Oversee voluntary and non voluntary terminations across multiple countries, including complex and sensitive cases
• Guide and support the team in delivering first level employee relations support to clients
• Personally manage and advise on complex employee lifecycle and employee relations cases to ensure best in class service
• Champion a client centric approach and consistently raise the bar on quality, consistency, and professionalism

Payroll Vendor Relationship Manager – APAC

Payroll Vendor Relationship Manager – APAC

Outbound Sales Development Representative – Southeast Asia, Korean, Japanese, Bahasa speaking

Payroll Client Services Specialist

Payroll Lead

Payroll Lead

Payroll Lead

Payroll Strategy & Compliance Expert

Payroll Strategy & Compliance Expert

Lead Payroll Specialist

Senior Manager, Payroll Onboarding Consultants

Senior Frontend Engineer, Website – SEO

Outbound Sales Development Representative – Korean, Japanese, Bahasa

Manager, Customer Care – APAC

Manager, Lifecycle Employee Relations – Transitions