Remote

Human Resources

• Manage and resolve end-to-end employee exits across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and their employees.
• Provide sound guidance and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices.
• Lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes.
• Influence and negotiate positive outcomes in complex terminations, balancing multiple stakeholders with competing interests.
• Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions.
• Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations.
• Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, amongst other verticals, to ensure all aspects of the employee exit are administered correctly and promptly.
• Be the subject-matter expert and respond to internal and external queries on all offboarding matters in conjunction with Lifecycle's internal stakeholders.
• Navigate clients through Remote's Employee Relations resources and guides, helping them understand applicable policies and processes.
• Conduct preliminary assessment of workplace concerns, identifying key facts and applicable local regulations.
• Coordinate with internal and external stakeholders to ensure appropriate handling of employee relations matters.
• Support clients in understanding progressive disciplinary approaches and documentation requirements.
• Monitor ongoing employee relations cases, ensuring timely follow-up and coordination with relevant stakeholders.
• Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes.

Senior Lifecycle Specialist, Employee Relations and Transitions

Senior Lifecycle Specialist, Employee Relations and Transitions – EMEA

Lifecycle Specialist, Employee Relations and Transitions

• Manage and resolve end-to-end employee exits across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and their employees.
• Provide sound guidance and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices.
• Lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes.
• Influence and negotiate positive outcomes in complex terminations, balancing multiple stakeholders with competing interests.
• Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions.
• Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations.
• Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, amongst other verticals, to ensure all aspects of the employee exit are administered correctly and promptly.
• Be the subject-matter expert and respond to internal and external queries on all offboarding matters in conjunction with Lifecycle's internal stakeholders.
• Coordinate with internal and external stakeholders to ensure appropriate handling of employee relations matters.
• Monitor ongoing employee relations cases, ensuring timely follow-up and coordination with relevant stakeholders.
• Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes.

Lifecycle Specialist, Employee Relations and Transitions – APAC

Procurement

• Serve as a subject matter expert and escalation point on all Contract Management related topics
• Identify and provide guidance, coaching, and development opportunities to direct reports to build a high performance team.
• Take full ownership of the recruitment, training, skills enhancement, mentoring, and supervision of the regional team to support their growth and development.
• Collaborate efficiently across multiple domains, including but not limited to Operations, Product, Engineering, Legal and Customer Success, and with Lifecycle team internal stakeholders to effectively execute and enhance existing integrations, processes, workflows, iteration and standard operating procedures (SOPs) in alignment with Remote’s business objectives.
• Improve & optimise Lifecycle Contracts Management team’s processes, existing workflows and tools including identifying opportunities for automation to improve quality, efficiency and drive scale
• Be able to go from “scout to scale” and actually start things up
• Be an internal and external champion of Remote's values and Lifecycle team's goals.

Manager, Lifecycle Contract Management – APAC

Product Marketing

• Architect and lead the future of how our Go-To-Market (GTM) organization operates. In this role, you aren't just managing processes—you are redefining them.
• Lead a high-performing team focused on the operational ceiling: identifying root causes of friction, designing enterprise-grade systemic fixes, and partnering deeply with executive stakeholders across RevOps, Systems, Data, and Enablement to drive behavioral changes that scale.
• Shape our AI-integrated operations strategy.
• Define and execute the multi-quarter strategy and vision for GTM Operational Excellence, aligning it with Remote’s overarching growth and revenue goals.
• Hire, develop, and lead a high-performing team of operations managers and analysts. Act as a mentor and coach, fostering a culture of extreme ownership and continuous improvement.
• Serve as the primary strategic partner to VP and C-level leaders across GTM, Systems, Product, and Finance to align operational initiatives with business priorities.
• Oversee the strategy for Remote’s AI ticketing layer, automated knowledge bases, and AI agent tuning. Ensure our AI tech stack is optimized to maximize deflection rates and streamline GTM workflows.
• Move beyond symptom management. Lead deep root-cause analyses on complex enterprise-level operational issues and collaborate with Systems/Engineering teams to ship scalable, permanent fixes.
• Own the post-mortem process for major operational incidents, translating systemic vulnerabilities into robust, future-proof infrastructure improvements.
• Establish and mature Remote’s global change management framework. Ensure high adoption rates for new GTM programs through comprehensive communication strategies, enablement alignment, and executive buy-in.
• Own the KPIs that define operational health. Track, analyze, and present executive-level reports on core metrics including ticket volume reduction, AI deflection rates, cost-to-serve, mean time to resolution (MTTR), and change adoption velocity.

Senior Manager, GTM Operational Excellence

Operations

• Act as the team's operational leader and the Senior Manager's closest extension — the go-to for escalations, the standard-setter for quality, and the primary mentor for Associates and Specialists
• Represent the Senior Manager in cross-functional forums with Sales VPs and Sales Leadership — aligning on Deal Desk priorities and surfacing team needs and blockers
• Serve as a senior point of contact and escalation for complex deals, non-standard pricing requests, and contract exceptions
• Oversee deal approval processes and pricing compliance, stepping in on escalations and exceptions that require senior judgment
• Ensure the team maintains SLA standards, stepping in to unblock or resolve complex or time-sensitive cases as needed
• Act as the eyes and ears of the Sales team — proactively identifying deal friction, recurring blockers, and emerging risks before they escalate
• Own the working relationship with Legal and Finance on behalf of the Senior Manager — aligning on policy, setting expectations, and ensuring the team has the guidance needed to handle non-standard situations independently
• Develop and maintain deal playbooks and sales enablement resources, ensuring the Sales team has the guidance they need before they need to ask
• Build and scale automated workflows that reduce manual effort and allow the team to focus on higher-value work
• Track Deal Desk performance metrics and deal trends, translating data into actionable recommendations and feeding directly into the Senior Manager's planning and prioritisation
• Act as the Senior Manager's operational extension — driving the Deal Desk improvement roadmap across processes, tooling, automation, and policy, and leading initiatives through to execution
• Support month-end and quarter-end close operations to ensure smooth and accurate deal execution

Deal Commercial Strategy – Operations Lead

Business Operations

• Lead cross-functional projects from ideation to execution, including requirements gathering, scope definition, milestone planning, stakeholder updates, adoption, and impact measurement.
• Identify systemic operational gaps across EOR domains and coordinate remediation with accountable owners and partners, ensuring changes do not create downstream manual work or unintended side effects.
• Drive cross-domain visibility and alignment across EOR Operations by maintaining clarity on initiatives, dependencies, risks, and decisions.
• Identify and implement AI-enabled improvements to EOR operating mechanisms, ensuring accuracy, security, and measurable impact.
• Facilitate prioritization and sequencing for work that spans multiple EOR domains, regions, or creates cross-functional handoffs; establish lightweight governance and escalation paths for prioritization conflicts.
• Own recurring reporting inputs (efficiency, quality, throughput, risk signals) and convert insights into clear recommendations and follow-through with accountable owners.
• Establish and continuously improve EOR-wide operating mechanisms (intake/routing, handoffs, escalation paths, documentation standards, and reusable SOP patterns) to reduce misrouting, duplication, and stalled work.
• Support audit and compliance program management for cross-functional efforts (evidence gathering, stakeholder alignment, remediation tracking).
• Partner effectively with Product/Engineering, Legal, Customer Success, Finance, and EOR Ops leadership to align on cross-domain operational requirements and enable smooth execution across multiple surfaces (e.g., Payroll + PEO + EOR).
• Flex to any project work as required by the business needs within EOR Operations

Business Operations Manager

Product Manager

• Own demand signals and unit economics.
• Standard integrations — fast, fixed-fee deployments.
• Custom integrations — build and productize new connectors.
• Custom apps and agents — run the engagement model and outputs.
• Managed services — productize the playbook.
• Connect the dots across functions.
• Give platform and feature teams insights.

Senior Product Manager

Sales

• Outbound phone prospecting and support for new and existing clients
• Successfully closing contracts based on qualified leads
• Building and maintaining long-term customer relationships

Sales Manager – Call Agent

Implementation Specialist

• Partner directly with new PEO clients to develop tailored implementation plans across payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding.
• Own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria.
• Coordination of any wage-based reconciliations for accurate parallel payroll runs.
• Guide clients through Remote’s PEO platform, ensuring adoption of co-employment processes and understanding of available tools and services.
• Collaborate cross-functionally with Sales, Legal, Product, and Support to ensure smooth hand-offs and resolution of client-specific requirements.
• Effectively communicate with customers, teammates, supervisors and vendors in a timely, clear and professional manner and in alignment with our value of Care.
• Maintain confidentiality of all customer and employee information.
• Provide client feedback to internal teams to improve onboarding workflows, surface product gaps, and enhance platform capabilities for scalability.
• Contribute to the evolution of PEO implementation best practices, tooling, and documentation as we scale

Global Payroll Implementation Specialist – PEO

Solutions Engineer

• Build and scale a solutions engineering function to support sales and customer outcomes
• Define role profiles and coverage model (segments, regions, product lines)
• Establish a repeatable technical discovery and solution design process
• Set clear engagement models, roles/responsibilities, and success metrics
• Own executive relationships with key customer and internal stakeholders, with accountability for: commercial impact (deal support, win rates, cycle time reduction, revenue influence); technical quality (solution accuracy, implementation readiness, customer satisfaction, escalations, continuous improvement); alignment to product vision (AI adoption, roadmap inputs, standardization)
• Contribute to a formal solutions engineering enablement and competency program
• Define levels, requirements, and maintenance criteria (training, assessments, quality metrics)
• Partner with Solution Architecture to codify technical standards, reference architectures, and best practices
• Ensure competencies are measurable, auditable, and scalable
• Contribute to the operating rhythm to manage and scale solutions engineering
• Business reviews / performance reviews with Sales and key stakeholders
• Clear escalation paths and incident learnings
• Reporting on team health, coverage, and capability gaps
• Helping define product lines and GTM strategies for Remote build
• Building ADRs and PRDs for potential products
• Identifying and abstracting solution spaces
• Putting AI at the forefront of everything we do
• Architect and implement AI agent workflows
• Translate business processes into agent-enabled workflows (intake, orchestration, guardrails, evaluation)
• Prototype with modern LLM tooling and iterate toward production-grade implementations
• Design human-in-the-loop patterns, escalation paths, and observability (quality, cost, latency)
• Partner with Engineering and Product to ship secure, reliable agent capabilities (APIs, permissions, data access)

Senior Lifecycle Specialist, Employee Relations and Transitions

Senior Lifecycle Specialist, Employee Relations and Transitions – EMEA

Senior Lifecycle Specialist, Employee Relations and Transitions

Lifecycle Specialist, Employee Relations and Transitions

Lifecycle Specialist, Employee Relations and Transitions

Lifecycle Specialist, Employee Relations and Transitions – APAC

Lifecycle Specialist, Employee Relations and Transitions

Manager, Lifecycle Contract Management – APAC

Senior Manager, GTM Operational Excellence

Deal Commercial Strategy – Operations Lead

Business Operations Manager

Senior Product Manager

Sales Manager – Call Agent

Global Payroll Implementation Specialist – PEO

Senior Solutions Engineer