Account Manager – DACH

Remote

Account Manager responsible for managing customer relationships, driving sales cycles, and upselling solutions for Remote's services in a remote work environment.

Posted 7/13/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSenior💰 €90,000 - €120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong account management capabilities with a focus on customer retention, upselling, and cross-selling strategies. Proficient in building strategic relationships with key decision-makers and executing sales motions to drive revenue growth.

Highest-signal resume keywords

Account ManagementCustomer Relationship BuildingSales Strategy ExecutionProactive CommunicationBusiness Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Process KnowledgeRevenue ForecastingPipeline DevelopmentUpselling TechniquesCross-Selling Strategies

Soft Skills

Excellent Communication SkillsSelf-MotivationResilienceTime ManagementCustomer Obsession

Industry Keywords

SaaS Sales ExperienceCustomer Retention InitiativesStrategic Roadmap DevelopmentC-Level Stakeholder EngagementBusiness Solutions Design

About the role

Key responsibilities & impact

Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business
Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle
Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions
Own the customer relationship and complete the cycle from sale to business completion
Remain in frequent contact with the customers and build strategic and partnership based customer relationships
Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs
Generates customer retention initiatives and participates in key strategic events to nurture customer relationships
Work with other cross-functional teams to ensure customer success

Requirements

What you’ll need

Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts
Success in building key customer relationships across different levels of personas, including key decision makers, champions and C-level stakeholders to be able to drive successful client outcomes, grow accounts and drive revenue outcomes
Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote
Ability to create and execute sales motion and tactics to consistently grow revenue per account
Able to create, execute and adapt proactive client strategies to achieve goals
Confidently develop pipeline, forecast outcomes and provide accurate reporting data
Strong knowledge of sales processes
Ability to learn complex product solutions and eager to constantly develop new skills and competencies
Understanding of Remote’s services and its position in the industry
Several years of Account Management experience preferable, or related SaaS sales experience
Excellent verbal and written communication skills
Business fluency in English is essential
Highly self-motivated with ambitions to be in a closing role
Self-directed and able to work independently and as an active member of the team
Resilience and perseverance with a positive attitude
Able to perform under pressure
Strong business acumen
High level of integrity and work ethic
Efficient in multitasking, prioritization, and time management
Customer obsessed and clear desire to be in a customer facing role

Benefits

Comp & perks

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces