Account Manager, DACH

Remote

Account Manager handling sales cycle and customer relationships for Remote’s suite of services. Managing customer satisfaction and driving growth by nurturing relationships and strategic partnerships.

Posted 7/13/2026full-timeRemote • 🇦🇹 AustriaMid-LevelSenior💰 €90,000 - €120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Sales Strategy, focusing on customer retention, upselling, and cross-selling to drive revenue growth. Possesses strong communication skills and the ability to build strategic relationships with key stakeholders.

Highest-signal resume keywords

Account ManagementSales Strategy DevelopmentCustomer Relationship BuildingProactive CommunicationRevenue Growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ProcessesUpsellingCross-SellingPipeline DevelopmentForecastingReportingSaaS Sales ExperienceCustomer Retention InitiativesStrategic Roadmap CreationComplex Product Solutions

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationSelf-MotivatedResiliencePositive Attitude

Industry Keywords

Customer SatisfactionBusiness GrowthSmall and Mid-Sized BusinessesC-Level StakeholdersCustomer Facing Role

About the role

Key responsibilities & impact

Manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies
Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle
Own and nurture customer relationships, stay in frequent contact, and build strategic partnerships
Understand design solutions tailored to the unique communication needs of small and mid-sized businesses
Take charge of customer retention initiatives, participating in strategic events and leading discussions to deepen relationships
Collaborate seamlessly with cross-functional teams, ensuring the success of our customers in every aspect
Allowing you to make a lasting impact on customer satisfaction and business growth

Requirements

What you’ll need

Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts
Success in building key customer relationships across different levels of personas, including key decision makers, champions and C-level stakeholders to be able to drive successful client outcomes, grow accounts and drive revenue outcomes
Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote
Ability to create and execute sales motion and tactics to consistently grow revenue per account
Able to create, execute and adapt proactive client strategies to achieve goals
Confidently develop pipeline, forecast outcomes and provide accurate reporting data
Strong knowledge of sales processes
Ability to learn complex product solutions and eager to constantly develop new skills and competencies
Understanding of Remote’s services and its position in the industry
Several years of Account Management experience preferable, or related SaaS sales experience
Excellent verbal and written communication skills
Business fluency in English is essential
Highly self-motivated with ambitions to be in a closing role
Self-directed and able to work independently and as an active member of the team
Resilience and perseverance with a positive attitude
Able to perform under pressure
Strong business acumen
High level of integrity and work ethic
Efficient in multitasking, prioritization, and time management
Customer obsessed and clear desire to be in a customer facing role

Benefits

Comp & perks

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces